Note: The job is a remote job and is open to candidates in USA. Gallagher is a global community dedicated to helping clients navigate complexity with confidence. They are seeking a Salesforce Marketing Cloud Architect to lead customer engagement and data activation initiatives, driving architecture strategy and solution design across marketing and digital ecosystems.
Responsibilities
- Lead the end-to-end technical architecture for SFMC (Email, Mobile, Automation Studio, Journey Builder) and Data Cloud (Ingestion, Modeling, Identity Resolution, and Calculated Insights)
- Define data models and ETL processes. Design complex integrations between Data Cloud, SFMC, Sales/Service Cloud, and external data lakes (e.g., Snowflake, AWS S3)
- Architect solutions using Marketing Cloud Personalization (formerly Interaction Studio) and Data Cloud Actuations to drive real-time, cross-channel experiences
- Monitor and optimize the performance of Marketing Cloud, Data Cloud, and DevOps pipelines, including data processing, campaign execution, and system efficiency. Troubleshoot and resolve technical issues related to configurations, integrations, and data flows
- Configure and optimize Identity Resolution rules within Data Cloud to ensure accurate customer stitching across disparate data sources
- Establish best practices for business unit structure, data privacy (GDPR/CCPA compliance), and security protocols within the Salesforce environment
- Act as a subject matter expert (SME) for stakeholders, translating business requirements into technical specifications and guiding a team of developers/consultants
Skills
- Bachelor's degree in computer science, Data Science, or a related field
- 8+ years of experience in the Salesforce ecosystem, with at least 4+ years in an Architect role
- Proven track record of delivering at least one full-scale Data Cloud implementation
- Strong background in data architecture, relational databases, Strong SQL (joins, aggregations, performance tuning) and big data concepts
- Expert-level knowledge of AMPscript, SSJS, SQL, and the SFMC API suite
- Hands-on experience with Data Streams, Data Mapping (DMO), Identity Resolution, and creating Calculated/Streaming Insights
- Deep understanding of MC Connect, API-based integrations (REST/SOAP), and middleware solutions
- Proficiency in HTML/CSS and JavaScript for cloud pages and advanced email rendering
- Excellent communication skills, with the ability to explain 'the why' behind technical decisions to non-technical executives
- Salesforce Certified Marketing Cloud Architect
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified Marketing Cloud Consultant
- Salesforce Certified Marketing Cloud Developer
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview