Note: The job is a remote job and is open to candidates in USA. GumGum is an advertising technology company transforming advertising through their innovative platform. The Senior Account Manager will work closely with Sales to manage advertising agency partnerships, ensuring campaign performance exceeds expectations while fostering strong client relationships.
Responsibilities
- Own GumGum’s renewal business by delivering an industry-leading, end-to-end client experience and strategically securing future revenue pipelines
- Build and maintain long-lasting relationships with key clients through proactive communication, performance presentations, and in-person engagement
- Analyze active and external competitor campaigns to identify incremental growth opportunities and drive expansion strategy for key accounts
- Spearhead Quarter Business Reviews (QBRs) for strategic accounts, synthesizing key performance data into actionable insights for clients
- Coordinate internal cross-functional teams and partner closely with AdOps to ensure flawless campaign implementation, pacing, and KPI delivery
- Champion daily campaign performance reviews, establish cross-departmental alignment on client success metrics, and streamline stakeholder workflows
- Lead pod meetings with clear agendas and goal-setting to keep internal execution organized, up-to-date, and on schedule
- Act as a Team Expert by onboarding and mentoring new team members, managing the AM Core Curriculum, and co-owning the team's continued education program
Skills
- 3+ years of digital media experience, with a strong preference for a background in online verticals like Account Management or Media Planning
- BA/BS degree in Business, Advertising, Marketing, or equivalent practical industry experience
- Proficient in digital advertising terms, concepts, revenue models, and advanced advertising metrics
- Skilled at interpreting campaign performance metrics and confidently explaining technical data to clients
- Experience with ad tech and project tools such as DoubleClick, Sizmek, MOAT, IAS, Millward Brown, Upwave, Salesforce, DoubleVerify, and JIRA
- Diplomatic communicator capable of managing diverse internal and external stakeholders while protecting client expectations
- Proven ability to manage complex, varied client needs while upholding a reputation for premier customer service
- Exceptionally detail-oriented with the ability to balance competing demands and meet tight deadlines in a high-pressure environment
Benefits
- Employer-matched 401(k) retirement plan
- Participation in a bonus, commission, or stock incentive program
Company Overview