Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage an assigned book of business while ensuring account retention and supporting new business. The role involves coordinating administrative and customer service activities, resolving complex issues, and leading the account management team.
Responsibilities
- Maintain a high degree of technical competence and industry expertise
- Direct daily activities and workflow of the account management team
- Handle customer service requests, policy administration, billing, claims, and coverage analysis
- Manage policy expirations and renewals
- Conduct client research, prepare submissions, negotiate coverages, and present proposals
- Monitor reports and take action on delinquent accounts, collecting outstanding balances
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
- Monitor and maintain activity/suspense to ensure timely completion
- Maintain frequent, transparent communication with the account team regarding workload status and any issues
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
- Stay updated on company policies and procedures
- Seek and adopt best practices to improve individual and team performance
- Demonstrate integrity and leadership
Skills
- 5+ years of account management experience, or 7+ years in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Required active licensing
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
- Professional designation (CIC or equivalent)
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Company Overview