Note: The job is a remote job and is open to candidates in USA. Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. They are seeking a Senior Account Manager, Health Systems to drive client retention, satisfaction, and revenue growth across a portfolio of health system accounts.
Responsibilities
- Own the strategic relationship with each health system account, serving as their trusted advisor from the executive suite to the operational floor
- Build and maintain multi-threaded relationships across C-suite, clinical leadership, IT, and pharmacy stakeholders
- Develop and maintain formal account plans with relationship maps, growth strategies, risk assessments, and expansion roadmaps
- Run data-driven quarterly business reviews led by KPIs and outcomes, tailored to the audience, and used as a tool to drive engagement and secure commitments
- Monitor account-level metrics — transaction volume, prescriber adoption, patient savings, coverage avoidance, PA avoidance — and translate them into strategic narratives tied to client priorities
- Build ROI models, share benchmarks, and proactively communicate wins throughout the quarter to reinforce partnership value
- Identify and close expansion opportunities including new solutions, new sites, new departments, and new use cases within existing accounts
- Drive contract renewals, forecast expansion revenue, and deliver against quarterly and annual growth targets
- Proactively identify at-risk accounts and execute retention strategies before issues escalate
- Own complex, multi-stakeholder health system accounts requiring executive-level relationship management and strategic planning, and lead escalations independently — mobilizing internal resources and communicating clearly with customers throughout
- Contribute to account-management playbooks, ROI frameworks, and process improvements, and serve as an informal resource for other account managers navigating difficult renewals, escalations, or growth conversations
- Partner cross-functionally with product, implementation, engineering, and support to resolve customer issues and advance retention objectives
- Use AI-enabled tools to improve efficiency in client communication, QBR and renewal preparation, account-health monitoring, and reporting; candidates who use tools such as ChatGPT or Claude to improve execution quality and prioritization will be well positioned for success
Skills
- 5–7+ years in account management, strategic partnerships, or client success, with direct experience in healthcare or health IT
- Bachelor's degree or equivalent practical experience, including a track record of owning complex, strategic enterprise health system accounts
- Direct experience working with health systems, hospitals, or large provider organizations
- Proven ability to build and maintain C-suite relationships in complex enterprise accounts
- Track record of retaining accounts and growing revenue through strategic upsell and expansion
- Strong presentation skills — comfortable leading a room of executives through a QBR or strategy session
- Data fluency — ability to pull insights from metrics and tell a compelling story with numbers
- Experience building account plans, managing pipelines, and forecasting expansion revenue
- Self-directed operator who thrives with ownership and minimal oversight
- Familiarity with EHR ecosystems (Epic, Oracle/Cerner, athena, eClinicalWorks)
- Knowledge of pharmacy benefit, PBM connectivity, prior authorization, or clinical decision support
Benefits
- Remote-first
- We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
- Flexible work
- Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.
- Company-wide offsite
- We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.
- Time off that you’re expected to use
- Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
- Comprehensive health coverage
- Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
- Includes company contributions to HSA/FSA accounts (based on plan selection).
- Financial wellness
- 401(k) with company match to help you plan for the future.
Company Overview