Note: The job is a remote job and is open to candidates in USA. Acadia is a modern media and growth agency focused on mid-market disrupters. The Senior Account Manager is responsible for creating and coordinating client strategies, managing relationships with Enterprise accounts, and driving growth while mentoring junior team members.
Responsibilities
- Strategic Management of assigned client book, defining a roadmap to reach set goals
- Report on performance with details around trends, tactics implemented and next steps
- Outline the priority action items for delegation; Meet with direct reports to discuss priorities & support challenges/roadblocks
- Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires
- Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction
- Subject Matter Expert for client relationship management
- Staying up to date on industry trends and best practices for use in client education and company thought leadership
- Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls
Skills
- Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart
- Expert in clear and timely written and verbal communication both internally and client-facing
- Dependable and timely completion of work in line with task and projects deadlines
- Cross-functional team management including coaching, empowering, and delegating tasks so that each account team member feels invested in their work and aligned on growing the client's business
- Expert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertise
- Demonstrated ability to work well with others including navigating challenges and obstacles
- Expert strategic creation and coordination of client strategy that ties back to client goals, benchmarks, and targets
- Expert ability to identify and communicate big picture trends across marketplaces, categories, and industries internally and to clients
- Prepare, plan, and lead client calls with a clear call agenda that communicates progress towards high-level initiatives, strategic next steps, and projected future outcomes
- Mentoring and support of new AM hires, including strategic best practices and quality control
Benefits
- Full remote team; work-from-home flexibility
- Generous Holiday & PTO Allotment: + 16 Paid Holidays + 16 PTO days (in 1st year), 21 days after 1 year, 26 days after 5 years
- Bereavement Leave (5 days)
- Volunteer Time (16 hours)
- Parental Leave (12 weeks)
- Physical & Mental Health Stipend
- Medical, Dental, Vision Insurance
- 401K, Financial Planning Support
- Education Reimbursement
Company Overview