Note: The job is a remote job and is open to candidates in USA. West Pharmaceutical Services is a company dedicated to improving patient lives through innovative healthcare solutions. The Senior Account Manager will be responsible for achieving financial and operational objectives while collaborating with the Sales Director and cross-functional teams to develop and execute strategic initiatives for the business.
Responsibilities
- Responsible for the proactive development of business plans for assigned customers that are fully aligned with the organizational strategy and to feed into the business planning process in a timely and appropriate manner
- Achieve sales and revenue targets through identifying opportunities with existing and new accounts. Understand customer needs and voices to uncover additional opportunities within accounts assigned across all products and solutions. Build and leverage on networks and relationships with key customers to expand and growth the West business
- Lead in successful delivery of business objectives through high quality planning and execution of tailored key account plans
- Execute the market strategy and objectives for West products/solutions
- Participate in and drive key external events and meetings. e.g. Client meetings, presentations and roundtable etc
- Manage the local sales processes and WEST CRM system and data integrity on WEST CRM. Ensure proper use of Key Account Management tools to build robust relationships with key customers
- Be responsible for the accuracy of the monthly and quarterly reports
- Manage the mix of cross-functional and cross regional technical resources to optimize the value of accounts and deliver business objectives
- Implement the agreed pricing strategy formulated for each customer segment so that West achieves the planned gross margins per customer and per segment
- Ensure that clients and distributors keep to their contractual obligations
- Other relevant duties and projects as assigned
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Skills
- Bachelor's Degree Degree in Science or related discipline required
- Minimum 8 years relevant work experience in management or supervision of cross functional teams
- Prior experience working with similar industry or field is highly advantageous
- Knowledge of rubber/elastomer technology or pharmaceutical/medical device industry would be an added advantage
- Ability to synergize and drive collaboration between cross functional team members and execute sales growth strategy
- Driven by passion for customers to make a difference and possess change management experience
- Possess strong business and financial acumen
- Disciplined with able to work independently; self-motivated and results-oriented
- Is resourceful and able to influence and navigate effectively in a matrix environment
- Matured and able to maintain poise under pressure
- Excellent interpersonal and communication skills
- Ensure high ethical standards are always maintained and full compliance with all applicable laws, regulations, industry codes and internal policies and procedures
- Able to comply with the company's safety policy at all times
Benefits
- This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment.
- Team members are eligible to participate in the company’s benefits and total rewards programs applicable to their location and employment status.
Company Overview