Note: The job is a remote job and is open to candidates in USA. Deltek is the recognized global standard for project-based businesses, delivering software and information solutions to help organizations achieve their purpose. The Senior Accounting Support Services Analyst will provide in-depth troubleshooting and support to clients using Deltek Vantagepoint, leveraging advanced accounting knowledge and collaborating with various stakeholders to resolve issues.
Responsibilities
- Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows
- Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs
- Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently
- Document all client interactions and solutions in our case tracking system
- Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint
- Mentor and assist junior analysts with inquiries and case resolutions
- Leverage AI tools to enhance support efficiency and effectiveness
Skills
- 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions
- US Citizenship is required for this position
- Advanced knowledge of accounting principles and practices
- Strong problem-solving and troubleshooting skills
- Excellent communication skills, both written and verbal
- Ability to work effectively in a remote, collaborative team environment
- A proactive and positive attitude, with a willingness to learn and grow within the organization
- Experience with AI tools and technology is a plus
Benefits
- Healthcare benefits
- A 401(k) plan and company match
- Paid vacation time and holidays
- Well-living programs
- Short-term and long-term disability coverage
- Basic life insurance
- Tuition reimbursement
- Certain roles are eligible for additional rewards, including incentive compensation and equity
Company Overview