Note: The job is a remote job and is open to candidates in USA. TechClub Inc is seeking a Senior Amazon Connect Architect to lead the architecture and evolution of a global Amazon Connect contact center platform. This role involves designing highly available architectures, managing complex integrations, and driving AI enablement while ensuring production stability and compliance with enterprise standards.
Responsibilities
- Serve as primary architect & SME for Amazon Connect across multiple global regions
- Design and maintain highly available, region isolated architectures (Prod / Dev / Lab / Sandbox)
- Architect and manage complex IVR/contact flows (100+ flows) using DynamoDB + Lambda orchestration
- Lead integrations with:
- ServiceNow CTI (CTA)
- AWS Lambda, DynamoDB, Kinesis, S3, Redshift
- Lex, Polly, Contact Lens
- WebRTC voice/video channels
- Drive AI enablement (Contact Lens, Agent Assist, conversational AI, GenAI POCs)
- Ensure security, IAM, compliance, and audit alignment with enterprise standards
- Own production stability, incident analysis, and resiliency improvements
- Lead global KT sessions, mentor engineering and operations teams
- Partner with AWS, client stakeholders, and leadership on roadmap, cost optimization, and innovations
Skills
- 10+ years overall experience in Contact Center
- Deep, hands on Amazon Connect experience (architecture + production)
- Strong AWS serverless experience: Lambda, DynamoDB, Kinesis, S3
- Proven ServiceNow CTI integration experience
- Experience supporting enterprise, multi region contact center platforms
- Ability to operate as a client facing architect & escalation point
- Amazon Connect AI (Contact Lens, Agent Assist, sentiment, QA analytics)
- WebRTC or digital channel integrations
- AWS cost optimization and pricing model knowledge
- Experience working with AWS TAMs / solution architects
- Amazon Connect Communications Specialist
- Amazon Connect Developer
- AWS Certified Solutions Architect (Associate or higher)
Company Overview
TechClub renders avant-garde IT solutions to corporations. It was founded in 2014, and is headquartered in Lincolnshire, Illinois, USA, with a workforce of 201-500 employees. Its website is https://gotechclub.com.Company H1B Sponsorship
TechClub Inc has a track record of offering H1B sponsorships, with 5 in 2026, 25 in 2025, 13 in 2024, 18 in 2023, 7 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.