Note: The job is a remote job and is open to candidates in USA. Wipfli is a company that values its people and offers a career-defining opportunity. The Senior Business Central Client Success Consultant will develop and implement solutions for clients that improve business processes and information technology, working closely with clients in a consultative manner.
Responsibilities
- Deliver Dynamics 365 Business Central functional and technical services to post-implementation clients using Business Central SaaS
- Triage, monitor, follow-up, and resolve tickets with appropriate urgency; coordinate and engage other BC functional and technical experts to resolve complex issues or requests
- Apply experience and knowledge while working with deployed clients to share best practices, identify functional gaps, gather functional requirements, architect and develop solutions including BC configuration, Marketplace Apps and/or extensions to meet business requirements
- Organize, establish, and monitor progress on project work plans to ensure projects are completed on time and within budget; ensure proper change management is communicated for out-of-scope requests
- Thoroughly document work to illustrate understanding of concepts, create articles and how-to documents to build out Knowledge Management System
- Execute marketing efforts including newsletters, webinars, blogs, and other content
- Execute Onboarding Assessments for new clients already using Business Central
- Monitor emerging Microsoft technologies and updates for Dynamics 365 Business Central; lead and participate in research and development for innovative solutions
- Support the account management team through awareness of sales opportunities, escalate information as needed to determine scope of services to meet client needs
Skills
- Bachelor's degree or an equivalent combination of education and experience
- Experience modeling business processes and translating requirements into a business application
- Strong technical aptitude including understanding and experience with the development process and PTE's
- Knowledge and experience with the Business Central ecosystem of ISV's and Marketplace App partners and solutions
- Demonstrated ability to establish priorities, manage shifting priorities, and handle multiple time-sensitive client requests with various deadlines
- Excellent organizational skills, attention to quality and detail, and self-motivation
- Ability to communicate and work directly with clients, individually or with a team
- 5+ years of Microsoft Dynamics 365 Business Central consulting experience in a professional services firm or 5+ years of private industry Microsoft Dynamics 365 Business Central experience with 1+ year of consulting experience in professional services preferred
- Work toward obtaining Microsoft Business Central certification(s)
Benefits
- Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.
- 8 health plan options (both HMO & PPO plans)
- Dental and vision coverage
- Opportunity to enroll in HSA with potential Firm contribution
- Employee Assistance Program
- Firm-sponsored basic life and short and long-term disability coverage
- A 401(k) savings plan & profit share as well as Firm matching contribution
- Well-being incentive
- Education & certification assistance
- Flexible time off
- Family care leave
- Parental leave
- Family formation benefits
- Cell phone reimbursement
- Travel rewards
- Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.
Company Overview
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