Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software to dealerships and OEMs in the automotive industry. The Senior Business Process Consultant will assess, optimize, and implement best-practice operational processes using CDK applications and tools, focusing on Parts and Service to drive measurable improvements in dealership performance.
Responsibilities
- Lead virtual and on-site consulting engagements with dealership Parts and Service departments
- Conduct comprehensive operational assessments covering:
- Advisor workflows
- Technician productivity
- Pricing, labor matrix, and op codes
- Inventory controls and reconciliation
- Warranty and internal processes
- Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices
- Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements
- Maintain executive-level communication with dealership leadership to report progress, results, and next steps
- Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations
- Assess dealership labor operations to ensure compliance with OEM and state regulatory requirements related to warranty reimbursement
- Partner with internal WRAP, legal, and compliance teams to support warranty submissions and respond to OEM inquiries
- Ensure dealership Parts & Service processes (op codes, labor lines, dispatching, time standards, and documentation) support defensible warranty claims
- Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability
- Evaluate And Enhance Utilization Of CDK Solutions Including
- Process Mapping (Service & Parts)
- Simple ID (Service & Parts) Optional-Not Required
- EPayments / CDK OnePay Optional-Not Required
- AOMD (Service & Parts)
- Enhanced Report Generator
- PDM Optional-Not Required
- Inventory Reconciliation
- Parts Pricing / OEM Field Mapping
- Drive Service Drive & SOR workflows
- Core Tracking and Parts Scan Optional-Not Required
- Optimize
- Service pricing structures, labor matrices, and op code discipline
- Dispatching, appointment, and write-up processes
- Technician efficiency and productivity reporting
- Parts inventory accuracy, stocking policies, and obsolescence control
- Map end-to-end workflows across Service and Parts to identify automation and standardization opportunities
- Optimize labor operations, op codes, technician time tracking, and documentation practices to support warranty compliance and labor reimbursement uplift
- Serve as a trusted advisor to dealership leadership and staff. Act as liaison between the dealership and CDK product, support, and consulting teams
- Identify expansion opportunities and collaborate with Sales and Consulting leadership on follow-on engagements
- Stay current on OEM requirements, warranty trends, and retail automotive operational best practices
- Track key KPIs, including:
- Effective labor rate
- Hours per RO
- Technician efficiency and productivity
- Parts gross, obsolescence, and inventory accuracy
- Warranty recovery and internal cost controls
- Maintain documentation, visit summaries, action plans, and follow-up reports
- Contribute to internal knowledge sharing and continuous improvement initiatives
Skills
- Minimum 5 to 7 years of experience in dealership Parts and/or Service operations
- Strong understanding of: Service pricing, dispatch, and technician productivity
- Parts inventory management and reconciliation
- Warranty and internal repair processes
- Proven experience in process improvement or operational leadership
- Proficiency in CDK Drive, Parts, Service, and reporting tools
- Strong analytical, facilitation, and presentation skills
- Ability to manage multiple engagements simultaneously
- Willingness to travel up to 10%
- Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes
- Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives
- Prior experience with CDK Parts & Service solutions (PDM-Optional, AOMD, OnePay-Optional, ERG, Drive, Parts Scan-Optional, etc.)
- Experience leading consulting or performance improvement engagements
- Familiarity with OEM programs, warranty processes, and retail automotive benchmarks
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Proficiency with MS Office products
- Ability to work independently in a fast-paced environment
- Ability to transition for working remotely with clients
- Bachelor's degree in Business, Operations, Automotive Management, or related field
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Company Overview