Note: The job is a remote job and is open to candidates in USA. Protective Life is a company that impacts millions by providing protection against life’s uncertainties. In this role, you will be part of the IT Planning and Engagement team, working to translate business needs into technical requirements while fostering a collaborative environment.
Responsibilities
- Lead coordination with customers to elicit and translate business needs into detailed functional requirements, then collaborate with development team to design and transition functional requirements into technical solution
- Develop a trusting relationship with customers to better support the business areas on enhancement requests and system-related issues
- Continuously explore new technologies to further facilitate discussions on how they could be used to make our processes more efficient
- Test user stories and ensure all acceptance criteria is met, which may include creating/running queries to generate, validate, and analyze data from various applications
- Work within an agile environment following sprint commitments and release schedules
- Acts as a resource to help define the scope and objectives of moderately complex system-related projects using various analysis, research and fact-finding techniques, and evaluates the proposed new systems or enhancements for estimates and feasibility
- Creates, maintains and coordinates updates to moderately complex critical system data elements and configurable applications, including rules, values, tables and output with little or no development resource assistance
- Prepares end-user procedures and manuals and provides end-user training for moderately complex new or changed system functionality
- Mentors and trains team members on technology, as well as best practices and standards
Skills
- Bachelor's degree in a technical or business-related field or equivalent work experience
- Minimum 5+ years' experience as a Business Systems Analyst or relatable position
- Experience working with business units to define needs, provide analysis and document consequences of change
- Experience collaborating with internal IT teams to define and design application solutions that meet the customer needs and IT best practices
- Strong aptitude to pick up new skills and knowledge through research and perseverance
- The adaptability to work in an ever-changing and dynamic environment and works well under deadlines and pressure
- Ability to support multiple IT teams and projects simultaneously
- Ability to think outside the box to provide innovative solutions
- Self-starter that can initiate research and/or contact with others to solve issues
- Exceptional interpersonal skills, including teamwork, facilitation, and collaboration across teams/departments
- Proven complex problem solving and analytical thinking and ability to approach problems logically and systematically
- Excellent written and verbal communication skills
- Willingness and ability to assist with change management
- Experience mentoring
- Ability to travel as needed
- Experience with Agile methodology and proven ability to transform complex problems into stories
- Working knowledge of various coding languages, including the following: SQL, C#, or JS
- Working knowledge of various software platforms, including: Microsoft Dynamics and Power Apps, NICE/Amelia, OpenText, Solimar, CMOD, Hyland OnBase, Microsoft Power BI
- Understands the moderately complex data structure and database schemas
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits and an employee assistance program
- Paid time off, paid parental leave, short-term disability, and a cultural observance day
- Contributions to healthcare accounts
- A pension plan
- A 401(k) plan with Company matching
- ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards
- Additional incentive opportunities through an annual incentive based on individual and Company performance
Company Overview