Note: The job is a remote job and is open to candidates in USA. Sixfold is an innovative company focused on AI solutions for insurance underwriting. They are seeking a Senior Customer Success Manager to lead customer onboarding and expansion, ensuring clients realize value from their platform while acting as a trusted advisor throughout the customer lifecycle.
Responsibilities
- Lead a portfolio of customer onboardings and expansion opportunities by identifying business objectives, technical dependencies, potential risks, and critical milestones to ensure customers realize value quickly and effectively
- Become deeply knowledgeable in the Sixfold platform and best practices to guide customers through onboarding, drive long-term adoption, and serve as a strategic trusted advisor throughout the customer lifecycle
- Lead executive and stakeholder business reviews to share strategic insights, track KPIs and success metrics, align on priorities, and identify opportunities for deeper adoption and expansion
- Proactively monitor customer health, adoption, and usage metrics to identify risks, surface opportunities, and resolve issues before they impact customer success
- Partner closely with Sales, Product, and Engineering to ensure a seamless customer experience across onboarding, adoption, retention, and expansion initiatives
- Act as the voice of the customer internally by synthesizing feedback, identifying recurring themes, and advocating for product enhancements that align with customer needs and market trends
- Provide feedback to continuously improve our processes
Skills
- You have 7+ years of experience in a Customer Success, Account Management, Implementation Management or similar customer-focused role with Enterprise customers
- You have an AI-native approach to work: You thoughtfully use AI tools to improve productivity, synthesize information, identify patterns, and deliver a higher quality customer experience
- You are highly customer-centric and relationship-driven: You thrive on building trusted partnerships with customers and engaging with them regularly to maximize the value they realize from the product
- You proactively identify friction points, anticipate customer needs, and drive a high-quality experience across every stage of the customer journey
- You are a thoughtful, proactive problem-solver. You enjoy tackling complex challenges alongside customers and are highly detail-oriented in spotting risks, operational gaps, and opportunities before they escalate
- You bring strong judgment, curiosity, and ownership to ambiguous situations -- and you can manage multiple customer initiatives at once without dropping the ball
- You communicate with empathy and clarity. You actively listen, build trust with stakeholders at multiple levels, and translate customer needs into actionable insights that drive alignment and outcomes
- Your written and verbal communication is sharp
Benefits
- Bonus
- Equity
- Benefits
- Comprehensive benefits
- 401(k) with employer match
- Parental leave
- Unlimited PTO
- Your birthday off
Company Overview
Sixfold is the underwriting AI for insurers - built to handle submissions at scale so underwriters can focus on building more profitable portfolios. It was founded in 2023, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.sixfold.ai.