Note: The job is a remote job and is open to candidates in USA. Benepass is a company focused on reimagining employee benefits through a customizable fintech platform. They are seeking a Senior Customer Success Manager to manage a portfolio of customers, ensuring satisfaction and growth by providing tailored solutions and collaborating with various teams to improve processes.
Responsibilities
- Manage a portfolio of SMB and/or mid-market clients through all stages of the customer lifecycle, from onboarding to ongoing success planning
- Drive admin platform education and adoption by providing regular check-ins, product training, and best practice guidance
- Identify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategies
- Monitor customer health metrics and proactively address at-risk accounts
- Gather and communicate customer feedback to product and engineering teams to help shape our roadmap
- Develop scalable processes and resources tailored to the unique needs of SMB clients
Skills
- 3-6 years of experience in customer success or account management in SaaS, startup, healthcare, or the benefits space
- Direct experience working in the benefits space
- Proven track record of managing and growing SMB and/or midmarket customer accounts
- Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
- Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholders
- Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams
- Previous start-up experience
Benefits
- 95% coverage of medical, dental, and vision
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- We offer several team onsites a year
- Flexible PTO
Company Overview