Note: The job is a remote job and is open to candidates in USA. 1Password is a rapidly growing company known for its innovative cybersecurity solutions. They are seeking a Senior Director of Engineering, Product and Design Operations to set the strategic direction for the EPD organization, oversee operations, and drive delivery while developing a high-performing team.
Responsibilities
- Partner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategy
- Analyze trends and translate strategy into operational plans, proactively addressing scaling bottlenecks
- Support executive and board-level planning/reporting
- Update for scale and implement the end-to-end EPD operating model
- Establish scalable planning frameworks (annual, quarterly, sprint), execution rhythms, and decision-making governance
- Build cross-functional connectivity (Product, Engineering, Design, Marketing, and GTM)
- Improve delivery predictability, velocity, and quality via portfolio, capacity, and dependency management
- Remove systemic execution friction
- Assess and improve department structure, processes, and systems to boost scalability and operational excellence
- Mature product lifecycle management and implement engineering effectiveness frameworks (DORA, flow metrics, reliability KPIs)
- Establish best practices for release, incident, and change management
- Support technical planning for infrastructure/AI systems
- Define and manage KPIs aligned with organizational objectives
- Develop real-time visibility into roadmap progress, delivery health, risks, and outcomes
- Implement KPI frameworks across product, engineering, and operations
- Design clear, low-bureaucracy dashboards and reporting systems for leadership insight into trade-offs and resource allocation
- Track performance and hold teams accountable for business outcomes
- Cultivate senior leader relationships to ensure strategic alignment, optimize resources, and drive collective outcomes
- Lead key strategic growth and efficiency initiatives
- Represent the department in senior leadership forums
- Build processes and implement necessary tooling (PLM, roadmap, capacity models) that are scalable
- Lead and sustain organizational change initiatives, transitioning from startup scrappiness to operational rigor
- Lead a high-performing EPD Operations organization
- Coach and mentor direct reports, evaluate talent, and implement development plans
- Drive a high-performance culture reflecting company values, fostering psychological safety, ownership, and agility
- Champion employee experience initiatives
- Partner with Finance to oversee the departmental budget, ensuring efficient resource allocation and cost control
- Monitor financial performance and identify improvement opportunities
- Establish and maintain strong relationships with relevant external customers, partners, vendors, and industry contacts to achieve strategic goals
Skills
- 8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership roles
- At least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry
- Proven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling company
- Comfort operating amid ambiguity and designing clarity
- Data-driven with the ability to translate metrics into decisions
- Executive presence and ability to influence senior technical leaders
- Demonstrated success enabling multi-team, complex, infrastructure-heavy delivery
- Exceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable results
- Extensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metrics
- Proven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teams
- Outstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategies
- Experience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environments
- Strong history of building, developing and scaling high-performing teams
- Strong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferred
- Bonus points to candidates that have led a company through IPO as an Operations Leader
Benefits
- Health
- Dental
- 401k and many others
- Generous paid time off
- Equity grant
- RRSP and many others
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
Company Overview
1Password operates as a password manager for documents, credit card information, and addresses. It was founded in 2005, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://1password.com.Company H1B Sponsorship
1Password has a track record of offering H1B sponsorships, with 1 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.