Note: The job is a remote job and is open to candidates in USA. Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer and professional services company. The ScholarNet team is looking for a customer-focused, results-driven individual to represent ScholarNet products in the higher-education marketplace and engage with customers to optimize their private loan processes.
Responsibilities
- Develop and implement sales and marketing communications plans
- Develop and maintain sales and marketing calendars for open opportunities in territory
- Update and use of client relations management software
- Prepare lead generation activities, retention initiatives, and customer acquisition strategies at conferences and events
- Develop and cultivate school relationships for retention and sales activities
- Develop and cultivate lender relationships for retention and sales activities
- Assist with resolving customer concerns working with internal support to troubleshoot and communicate back to customer
- Educate, implement and train current and new customers on products and services
- Ensure continuity of brand and messaging across initiatives, brands, events, and conferences
- Streamline and work closely with creative and production departments to achieve objectives
- Develop relationships and consult with internal teams and customers to evaluate needs, assess competition, and develop creative strategy
- Assist in measuring and reporting on key metrics to evaluate performance
- Represent brand at state, regional and national conferences
- Able and willing to travel during fall and spring peak conference seasons
Skills
- Bachelor's degree or equivalent experience
- 5-10 years of experience in financial aid or private loans
- High level of verbal and written skill required
- Relies on experience and judgment to plan and accomplish goals
- Performs a variety of tasks
- A wide degree of creativity and latitude is expected
- Must be able to handle high volume of projects
- People leadership and decision-making skills
- Excellent customer service skills
- Strong problem-solving skills
- Ability to work independently or in a group
- Sales and Marketing background preferred
Benefits
- Medical, dental, vision, HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- A robust wellness program
Company Overview