Note: The job is a remote job and is open to candidates in USA. Teladoc Health is a highly-collaborative, fast-paced, innovative environment where you’ll find your excitement building as you’re both challenged and gratified by progress, every day. We are hiring a Senior Product Manager, Clinical Optimization, who takes an AI forward approach to modernize the tech-enabled workflows that support virtual care delivery across clinical specialties.
Responsibilities
- Own product strategy and roadmap for clinical optimization capabilities across scheduling, provider availability, workforce optimization, and EMR-enabled workflows
- Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results
- Identify and prioritize high-impact opportunities to improve provider capacity, care team efficiency, member access, and operational performance
- Drive 0→1 product discovery and execution for new capabilities that can scale across clinical specialties for different pool of providers (W2s and 1099s)
- Translate complex clinical and operational workflows into clear product requirements, success metrics, and scalable platform capabilities
- Manage a prioritized product roadmap that addresses product needs and aligns with overall company objectives
- Partner with engineering, design, clinical operations, informatics, data, analytics, and business stakeholders to move from problem definition to launch and iteration
- Drive integrations across EMR/EHR and non-EMR platforms, including FHIR/HL7 and SMART APIs, data exchange, workflow handoffs, and operational tooling
- Explore opportunities to use automation, AI/ML, data, and platform capabilities to reduce manual work, improve decision-making, and simplify care delivery
- Use data, user feedback, and business context to prioritize outcomes over activity and measurable impact over feature output
- Influence senior leaders and cross-functional stakeholders through clear storytelling, structured tradeoff discussions, and data-backed recommendations
- Ensure solutions are clinically appropriate, operationally scalable, trustworthy, and aligned with business and patient impact
- Translates complex data and requirements into understandable communications to different audiences
- Participate in a culture of learning and growing
Skills
- 5+ years of product management experience, ideally in healthcare, digital health, enterprise SaaS, platform products, or regulated environments
- Experience building or scaling products that support complex workflows across multiple platforms such as scheduling, provider operations, care delivery, workforce optimization, capacity management, or operational efficiency
- Background working with healthcare, digital health, EMR/EHR platforms, provider workflows, or clinical operations
- Fluency with API-based integrations, platform interoperability, cross-system workflows, and technical tradeoff discussions
- Experience leveraging AI-enabled tools, automation, analytics, or workflow technologies to improve product execution, operational efficiency, decision-making, or user workflows
- Strong product judgment, including the ability to evaluate build-vs-partner opportunities and make pragmatic recommendations based on user needs, scalability, speed, cost, and long-term platform fit
- Ability to influence senior leaders and executives through compelling storytelling, crisp communication, and data-backed arguments
- Comfort working in a fast-paced environment with high ambiguity, evolving priorities, and complex cross-functional dependencies
- Strong empathy for users and a collaborative mindset across clinical, operational, technical, and business teams
- Proven ability to drive 0→1 product initiatives from ambiguous problem spaces through launch, adoption, and measurable impact
Benefits
- Performance bonus
- Benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026
- Flexible Vacation Policy, intended for rest, relaxation, and personal time
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
Company Overview
Teladoc is a telehealth platform that offers primary care, mental health, and chronic condition management services for patients. It was founded in 2002, and is headquartered in Purchase, New York, USA, with a workforce of 5001-10000 employees. Its website is https://teladochealth.com.