Note: The job is a remote job and is open to candidates in USA. The State of Colorado is seeking a Senior Product Manager to help build the next generation of public services. This position is responsible for deciding what gets built and why, ensuring the pod is always working on the highest-priority items.
Responsibilities
- Write and maintain a well-groomed backlog using user stories that are outcome-oriented, appropriately sized, and grounded in real constituent needs; Draft initial product backlogs for RFPs, translating problem spaces into indicative user stories that structure procurement without locking the pod into fixed, rigid scope
- Apply frameworks such as Value vs. Effort or "Now/Next/Later" to make and defend prioritization decisions
- Proactively manage scope by saying "no" clearly and constructively to work that does not serve the current priority, ensuring agency stakeholders are informed and aligned
- Run essential agile planning cycles, including sprint planning, refinement, reviews, and retrospectives
- Conduct quarterly roadmap conversations with agency leadership to align long-term goals with delivery capacity
- Regularly update IT Director and agency program staff about status in terms of outcomes (mission impact) rather than just progress (activity)
- Partner with Service Designers to interpret journey maps, blueprints, and problem frames, translating these artifacts into actionable backlog inputs
- Define and track objectives and key results (OKRs) and success metrics; evaluate and communicate when shipped features fail to deliver expected outcomes
- Build the product ownership capacity of agency staff over time, ensuring the agency becomes a stronger partner rather than a dependent
- Manage the product's lifecycle from discovery through to ongoing continuous improvement
- Regularly partner with Service Designers to understand & apply journey maps/service blueprints for desired outcomes
- Collaborate deeply with engineering to validate technical architecture decisions
- Collaborate with the Delivery Engineer on build/buy/SaaS evaluations, contributing backlog context, mission-impact perspective, and constituent needs to inform the technical decision
Skills
- A minimum of five (5) years of experience in technology product management, which includes working in or leading cross-functional teams using iterative, user-centered methods
- A track record of working across disciplines — design, engineering, policy, or operations — to ship things that work for real people
- Knowledge of product management fundamentals, including backlog ownership, user story writing, prioritization frameworks such as value vs. effort or now/next/later, and what it means to govern a product rather than a project
- Knowledge of agile planning and development cycles: sprint planning, refinement, reviews, and retrospectives work, and the PM's role is in each
- Knowledge of user-centered design principles sufficient to work productively with the Service Designer, interpret research findings, and translate constituent needs into backlog priorities
- Knowledge of State agency program context in regards to the way in which Colorado agencies deliver services, make decisions, and structure program priorities
- Knowledge of the product lifecycle from discovery through to continuous improvement
- Awareness of the build/buy/SaaS tradeoff space, common state IT patterns, and how technology investment decisions get made and funded in state government
- Ability to define and develop meaningful success metrics that go beyond delivery activity toward mission impact
- Ability to decline work that doesn't serve the current priority, and document that decision in a way that keeps agency stakeholders informed rather than surprised
- Ability to communicate product status in terms of outcomes, not just progress
- Ability to facilitate stakeholder conversations that produce ranked decisions, rather than a list of any and all desired items
- Ability to distinguish between user needs and stakeholder 'wants', make operational decisions based on that information, and bring stakeholders into alignment
- Ability to work effectively in the space between agency program staff (who understand the mission) and the pod (who understands delivery) without becoming a passive translator
- Ability to own the product's success metrics and track them honestly, including when a shipped feature isn't delivering the expected outcome
- Ability to adapt communication style and level of detail to the audience
- Relevant certifications such as Certified Scrum Product Owner (CSPO), Pragmatic Institute Product Management, or Professional Product Manager (PPM)
- Experience working within a digital service agency or a government-adjacent technology firm, successfully translating mission-driven policy goals into actionable product backlogs
- Experience evaluating software solutions (e.g., custom build, SaaS, commercial off-the-shelf) and managing vendor relationships to ensure external technical deliveries align with agile, outcome-oriented product roadmaps
- Background in User-Centered Design (UCD)
Benefits
- Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.
- OIT employees must comply with any screening procedures in place at state agency locations where they might perform work.
- A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test.
- This position may require travel within the specified geographic area, and to locations across the state as needed.
- The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.
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