Note: The job is a remote job and is open to candidates in USA. Reputation is an industry leader in reputation management, leveraging AI technology to help businesses enhance their customer feedback performance. The Senior Sales Operations Manager will be responsible for optimizing sales processes and systems to support Account Executives and Customer Success Managers, driving overall sales efficiency.
Responsibilities
- Design and implement scalable sales processes and systems to enhance AE / CSM productivity and leadership visibility
- Territory Planning and Strategic Account Allocation: Align sales representatives with accounts based on compensation plans and designated territories
- Collaborate with sales leadership and other departments to drive improvements in RFP responses and associated systems and processes
- Bid Desk ownership: Collaborate with AEs, SEs, sales leaders, product management and engineering to approve or reject requests for non-standard customer requirements, to ensure Reputation’s commitments will be met
- Develop and distribute key metrics, automate alerts requiring leader attention and provide insights into sales performance
- Collaborate with SFDC Admin team and Marketing Operations to maintain our SalesForce database and associated go to market technical stack to optimize sales processes and performance
- Oversee and evaluate sales technologies, ensuring effective usage
- Lead Salesforce enhancements, including custom development and integration
- Audit and resolve data issues, maintaining high data quality standards
- Utilize AI tools (Gemini, Notebook LLM, Zapier) to improve sales efficiency
Skills
- BA/BS degree with 8+ years of experience in Sales Operations, Sales Leadership, or Business Process Engineering and preferably relevant consulting experience
- Demonstrated success in designing and implementing sales processes and GTM systems at SaaS companies
- Experience with CRM systems and sales methodologies
- Excellent analytical and problem-solving skills
- Strong project management capabilities
- Exceptional communication and stakeholder management skills
- Solid financial understanding and skills
- Exceptional ability to prioritize, communicate, and manage tasks efficiently
- Flexible and fast learner, capable of adjusting to changing environments
- Passion for leading initiatives with a keen interest in sales and technology
- Strategic thinker with a continuous improvement mindset
- Experience managing operations across multiple global offices is highly desirable
Benefits
- Flexible PTO for salary paid employees
- Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.
- 10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
- Multiple medical and dental plan options, plus 100% company paid vision coverage
- 401k available through Fidelity
- Paid Parental Leave for all eligible employees as of day 1 of employment
- Employer paid short and long term disability and life insurance
- Critical Illness, Accident & Hospital Indemnity insurance
- Employee Assistance Program (EAP)
- PerkSpot: Employee discount program
- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
- Omada: Virtual prevention and physical therapy program
- Ladder: Supplemental life insurance
- SoFi: Financial wellbeing platform with 1:1 advice
- Fetch: Pet insurance discount program
- Spring Health for Guardian: Virtual mental health support
- XP Health for Guardian: Virtual eyewear platform
- Rate.com: Mortgage services discount program
Company Overview
Company H1B Sponsorship