Note: The job is a remote job and is open to candidates in USA. BS&A Software is seeking a Senior Salesforce Administrator to manage and optimize their Salesforce ecosystem, including various clouds and automation processes. This role involves collaborating with multiple departments to ensure system stability, scalability, and alignment with company objectives.
Responsibilities
- Configure and maintain Sales, Service, and Experience Clouds, CPQ & Billing, PSA, and Financial Cloud; manage objects, fields, page layouts, and record types to enable the business
- Maintain multiple environments (dev/test/prod); schedule and execute releases and sandbox refreshes per change-control governance
- Administer users, profiles, permission sets/PSGs, roles, sharing rules, and SSO policies; uphold least privilege standards
- Ensure data integrity and compliance via validation rules, duplicate management, and audits
- Design, test, and deploy Salesforce Flows (record-triggered, scheduled, subflows, invocables) and approval processes to streamline operations
- Partner with the Developer to decide config vs. code and to harden error handling and logging
- Build and maintain reports and dashboards for Finance, Customer Success, and Operations; enable downstream analytics handoffs (e.g., Snowflake, Tableau, Power BI)
- Triage feature requests and incidents; resolve issues across configuration, data, and integrations; communicate status and progress. Report on requests for trending analysis
- Create or partner on SOPs, admin runbooks, and user guides; deliver targeted training for new features
- Coordinate with integration and developer teams on connected systems (e.g., HubSpot, Certinia, RightRev, Snowflake, Tableau, SharePoint, JIRA, Slack); validate field mappings and data flows
- Participate in UAT, cutovers, and post-release reviews; track adoption and feedback
- Ability to evaluate Salesforce requirements and provide for: Overall recommendation on whether any such requirements “should” be managed with Salesforce or not. If “yes”, what is the proper way to design and build the requirement taking advantage first of out of the box objects & features and second if customization is required, how to best leverage native workflow tools like Salesforce Flows, and third, if necessary, how to customize with Apex
Skills
- Minimum 2 years of dedicated, hands-on Salesforce CPQ administration in a production environment — not incidental exposure, not classroom or sandbox-only experience
- Mastery of the full quote-to-cash lifecycle: opportunity → quote → contract → order → invoice → renewal/amendment, including co-terming, proration, and mid-term changes
- Proven ability to design and maintain complex pricing models: tiered pricing, block pricing, percent-of-total, contracted pricing, discount schedules, and multi-currency
- Experience authoring and maintaining advanced Quote Output Templates, including conditional sections, dynamic line items, and integration with Omni-Studio and/or Conga Composer
- Working knowledge of CPQ guardrails and known limits (e.g., large-quote performance tuning, calculation sequencing, package settings, and CPQ-Billing handoffs)
- Comfortable troubleshooting CPQ calculation errors, price waterfall issues, and twin-field/legacy API behaviors without escalation
- A demonstrable history of contributing as a core team member to a major, multi-cloud Salesforce implementation — ideally one spanning the full quote-to-cash and project-delivery lifecycle, rather than a single point solution
- Hands-on experience with Salesforce CPQ or Revenue Cloud — product and pricing configuration, quoting, amendments and renewals, and order generation across both subscription and one-time products
- Experience with a professional services automation platform such as Certinia PSA — projects created from closed orders, milestones, time and project billing, and the handoff from delivery into billing and revenue
- Experience with a Salesforce-native billing and accounting layer such as Certinia ERP, Salesforce Billing, and RightRev — billing, invoicing, and revenue recognition
- Direct experience partnering with Finance, Controllership, Revenue Operations, Professional Services, and external implementation partners on quote-to-cash and order-to-cash transformations
- Working familiarity with the financial concerns that shape these programs: revenue recognition (ASC 606), billing schedule design, invoice presentation and consolidation, dunning, payment application, deferred revenue, GL coding, and audit/SOX controls
- Experience with data migration on a Salesforce implementation — accounts, products, active subscriptions, open contracts, in-flight projects, and billing schedules — including reconciliation back to source systems
- Bachelor's degree in Computer Science, Information Systems, or related field
- Salesforce Advanced Administrator Certification — Required
- 8+ years as a Salesforce Administrator or Consultant supporting multi-cloud environments
- Strong expertise with Salesforce Flows, the security model (profiles, permission sets, sharing), and environment/release execution
- Hands-on experience with CPQ & Salesforce Billing and Experience Cloud
- Solid data stewardship: processing, validations, deduplication, imports/exports, and reconciliations
- Salesforce Platform Administrator II and/or Platform App Builder — Preferred
- Salesforce CPQ Specialist Certification — Preferred
- Certinia PSA, Revenue Management, and/or ERP certifications — a plus
Benefits
- Collaborative and innovative company culture.
- Competitive salary and benefits package.
- Professional development and career growth opportunities.
Company Overview
BS&A delivers SaaS-based enterprise software solutions for local governments to streamline operations and better serve their communities. It was founded in 1987, and is headquartered in Bath, Michigan, USA, with a workforce of 201-500 employees. Its website is http://www.bsasoftware.com/.