Note: The job is a remote job and is open to candidates in USA. PolyAI is a company that automates customer service through lifelike voice assistants. They are seeking a Senior Social Media & Communications Manager to lead their social media strategy, enhance corporate narrative, and ensure employee engagement through effective communications.
Responsibilities
- Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences
- Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI
- Partner with PR to elevate executive social and thought leadership presence
- Build and run an employee advocacy program that extends our reach through the people who know us best
- Partner with Brand and Content to create & adapt video, design, and editorial for social
- Run social listening and community engagement, with a real-time monitoring and response capability
- Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel
- Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels
- Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution
Skills
- 7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms
- Hands-on experience at a B2B technology company, ideally a best-in-class scale-up
- Strong social-native writing, with a feel for voice and platform differences
- Comfort with enterprise buyers as the primary audience, with developer or technical audience experience a plus
- Demonstrated track record of managing communications programs end-to-end, not just executing against a brief
- Fluency with modern comms, social, listening, and scheduling tooling, and genuine eagerness to build AI into your workflow
- A bias toward action and shipping, with the taste to keep quality high at speed
- Experience with executive social, employee advocacy, video-first social, or community building is a plus
Benefits
- Participation in the company’s employee share options plan
- Comprehensive health coverage for you and your loved ones
- Life Insurance
- STD and LTD
- The opportunity to contribute to the company's 401k plan
- Flexible PTO policy + 11 designated company holidays
- Annual learning and development allowance
- We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Enhanced parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
- Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
Company Overview
PolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.polyai.com.