Note: The job is a remote job and is open to candidates in USA. The Spiral Agency is a logistics-focused SEO company that builds category authority for businesses in the freight industry. They are seeking an SEO Account Manager to enhance client relationships, oversee onboarding processes, and ensure accountability in reporting and performance metrics for their enterprise client portfolio.
Responsibilities
- Serve as the primary point of contact for a portfolio of enterprise logistics clients
- Build trust-based relationships that extend the lifetime value of every account
- Conduct regular check-ins, milestone reviews, and strategic business reviews (QBRs)
- Act as the bridge between our internal SEO team and the client — translating technical execution into clear, commercially relevant language
- Lead white-glove onboarding experiences that set the tone for long-term retention
- Build and manage onboarding milestones, pitch decks, and resource delivery
- Ensure clients understand what's happening, why it matters, and what to expect next
- Compress time-to-value by keeping internal teams and clients aligned from day one
- Own reporting cadences — dashboards, lead trackers, and performance summaries
- Use tools like Zapier, GHL, and reporting platforms to automate and systematize what's delivered to clients
- Hold clients accountable for their deliverables (content approvals, access, technical fixes) without friction
- Make results visible, measurable, and tied to business outcomes the client actually cares about
- Identify upsell and cross-sell opportunities naturally through the client relationship
- Flag churn risk early and proactively address dissatisfaction before it escalates
- Contribute to playbook development — what works in onboarding, what resolves objections, what keeps accounts sticky
- Speak to SEO confidently — you don't need to execute it, but you need to own the conversation
- Understand AI SEO, AEO, and GEO well enough to position Spiral's work accurately and compellingly to less technical buyers
- Relay meaningful product and client feedback to the internal SEO team
Skills
- 3+ years in an account management role at a digital or SEO agency
- Strong client communication skills — written, verbal, and in a live QBR setting
- Demonstrated ability to retain and grow accounts, not just maintain them
- Hands-on experience with reporting tools, dashboards, and automation (Zapier, GHL, or equivalent)
- Working knowledge of SEO — enough to speak confidently with clients and relay context to execution teams
- Familiarity with AI SEO, AEO, or GEO is a strong advantage
- Logistics industry experience is a bonus, not a requirement — we'll train the vertical
Benefits
- Retention Bonus: Up to $60,000 annually, tied to portfolio retention tiers
- Flexible PTO and company-wide holidays
- Health coverage
- Access to premium training, masterminds, and certifications
- Opportunity to work with leading logistics and SaaS brands across North America
Company Overview
The Spiral Agency offers digital marketing and SEO services focused on the logistics industry. It was founded in 2017, and is headquartered in Toronto, Ontario, CAN, with a workforce of 2-10 employees. Its website is https://logisticsbyspiral.com/.