Note: The job is a remote job and is open to candidates in USA. Logile, Inc. is the leading retail labor planning and workforce management provider. The Solution Consultant will assist retailers in optimizing workforce management and store operations through innovative software solutions, acting as a trusted advisor throughout the implementation lifecycle.
Responsibilities
- Lead and support customer software implementation projects from discovery through go-live
- Serve as a subject matter expert in workforce management, labor planning, forecasting, scheduling, time and attendance, store execution, inventory management, and operational excellence solutions
- Partner with customers to understand business requirements and recommend effective solutions
- Configure, test, validate, and troubleshoot software solutions to support customer objectives
- Facilitate workshops, training sessions, and solution reviews with customer stakeholders
- Provide guidance on best practices, process improvement, and operational optimization
- Own assigned project workstreams and deliverables from planning through execution
- Manage multiple customer engagements while maintaining high-quality deliverables and meeting project timelines
- Identify risks, challenges, and customer concerns and proactively drive resolution
- Collaborate closely with project teams, customer stakeholders, and cross-functional partners to ensure successful outcomes
- Build trusted relationships with customer stakeholders and serve as a strategic advisor throughout the implementation process
- Navigate complex customer situations with professionalism, transparency, and a solutions-oriented mindset
- Deliver presentations, recommendations, and project updates to stakeholders at all levels
- Contribute to the development of implementation best practices and delivery standards
- Identify opportunities to improve customer adoption, operational performance, and overall customer experience
- Support knowledge sharing and collaboration across the Delivery team
Skills
- 3+ years of experience in workforce management, labor planning, retail operations, SaaS implementation, business process improvement, consulting, or a related field
- Experience working directly with customers in a consulting, implementation, project delivery, or customer-facing role
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent communication and presentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently while collaborating effectively with cross-functional and global teams
- Ability and willingness to travel up to 75% as required
- Experience with workforce management, labor forecasting, scheduling, time and attendance, labor modeling, budgeting, or engineered labor standards
- Experience supporting retail, grocery, convenience, hospitality, supply chain, or other labor-intensive operational environments
- Bachelor's degree in Industrial Engineering, Operations, Business, Computer Science, or a related field
- Experience implementing SaaS software solutions
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Contribution
- Unlimited Paid Time Off
- Company-Paid Life Insurance
- Remote Work Environment
Company Overview