Note: The job is a remote job and is open to candidates in USA. Everise is a company focused on providing exceptional customer service, and they are seeking a Spanish Bilingual Customer Service Representative to assist customers with tax preparation software. The role involves handling inbound calls, resolving customer issues, and ensuring customer satisfaction.
Responsibilities
- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
- Ability to utilize and navigate multiple systems simultaneously
- Resolve customer issues via one-call resolution guidelines and/or escalated process
- Problem-solving skills
- Ability to analyze and troubleshoot issues
- Ability to multi-task
- Basic math skills
Skills
- English-Spanish bilinguals must be proficient in English
- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Resolve customer issues via one-call resolution guidelines and/or escalated process
- Problem-solving skills
- Ability to analyze and troubleshoot issues
- Ability to multi-task
- Basic math skills
- High school diploma, GED or equivalent
- Minimum one (1) year of customer service experience
- Minimum one (1) year of call center experience required
- Ability to navigate between multiple windows or within web-based applications
- Ability to pass a drug screen and background check
- Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- A dedicated area to work from in your home
- Internet speed requirement of 25 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
- Be a team player
- Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
- Employee to provide one of the following headsets is required: Plantronics 3320 Blackwire, Plantronics 3220 Blackwire, Plantronics 5220 Blackwire, Plantronics EncorePro 520 + DA80 USB Plug Adapter
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Company Overview