Note: The job is a remote job and is open to candidates in USA. Williams Lea by RRD is a global business support services company with over 200 years of experience delivering skilled administrative support and document production. They are seeking a Sr eBilling Analyst to manage the timely submission of electronic invoices, oversee client transitions to e-billing, and provide support to attorneys and clients regarding electronic billing processes.
Responsibilities
- Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing
- Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
- Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
- Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
- Execute accruals, budgets, and information and data requests
- Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
- Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
- Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
- Communicate with direct reports, manager and client on job or deadline issues
- Immediately escalate operational problems or issues to Supervisor or Manager
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
- Ensure team provides outstanding service to client, while building strong customer relationships
- Produce required reports on schedule
- Assist the team in completing more complex jobs
- Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
- Make sure team follows standard operating procedures
- Train new employees on policies and procedures
- Maintain all logs and reporting documentation as required
Skills
- 10 yrs of legal ebilling experience desired
- Advanced Excel (VlookUp, Pivot Table) needed
- Experience with Aderant, BillBlast, eBilling Hub needed
- Experience working with clients in different time zone needed
- Associate's or bachelor's degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
- Strong analytical and critical thinking skills
- Minimum of four years of billing experience in a law firm or professional organization required
- Experience leading employees in areas of process and policy adherence and time and absence tracking
- Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously
- Strong computer and problem-solving skills required
- Familiar with procedures, software and equipment related to e-billing
- Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills
- Attention to detail with emphasis on accuracy and quality
- Ability to handle sensitive and/or confidential documents and information
- Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions
- Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures
- Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment
- Ability to work overtime as needed during peak or critical periods
- Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines
- Five years or more preferred
- Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance and other voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Overtime
- Shift differential
- Call-in, and/or stand-by pay
Company Overview
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. It was founded in 1864, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.rrd.com/.