Note: The job is a remote job and is open to candidates in USA. Workday is a leading AI platform for managing people, money, and agents, and they are seeking a Senior Engagement Manager for their Higher Education practice. The Engagement Manager will be responsible for ensuring successful implementation of Workday products for higher education clients, managing project engagements, and driving customer experience throughout the deployment lifecycle.
Responsibilities
- Project manage one or more Workday product implementations concurrently
- Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
- Provide guidance and mentoring to Professional Services resources working on your implementations
- Ensure projects are properly planned and staffed
- Manage and measure project performance using appropriate tools and techniques
- Perform risk management to minimize project risks
- Work with the client PM to identify/resolve all issues that could impact project scope and/or timeframes
- Present at Executive Steering Committee meetings
- Ensure the client takes advantage of Workday best practices
- Be a liaison for Professional Services when interacting with sales and/or development
- Identify opportunities to position other service offerings
- Ensure the client can serve as a reference upon completing their implementation
- Assist in the transition of the customer from Professional Services to Product Support
- Ensure the project is delivered within the budget outlined in the SOW
- Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW
Skills
- Demonstrable experience (6+ years) of project managing Medium and/or Large Enterprise ERP solution preferably within the Higher Education customer base
- Prior consulting experience (6+ years) either as an internal consultant or with a consulting/software company
- Experience implementing (6+ years) Workday, Oracle, PeopleSoft, SAP, Ellucian or a similar application
- Working knowledge (4+ years) with at least one of the following: HCM, Financials, SIS (Student Information System) business areas
- Demonstrable experience (8+ years) of project managing Medium and/or Large Enterprise ERP solution preferably within the Higher Education customer base
- Prior consulting experience(8+ years) either as an internal consultant or with a consulting/software company
- Experience implementing (8+ years) Workday
- Working knowledge (6+ years) with at least one of the following: HCM, Financials, SIS (Student Information System) business areas
- Previous experience with project management tools (Microsoft Project, Smartsheets, etc)
- Experience in project management incorporating financial business processes and financial reporting
- Experience overseeing 3rd parties on a project
- Demonstrated executive presence, including outstanding communication skills, confidence, and the ability to inspire and influence others, is highly valued
- Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders, are crucial
- Proven ability to effectively lead service delivery, ensuring customer satisfaction through streamlined processes, efficient resource allocation, and a focus on meeting expectations, is essential
- Excellent time management skills, with the ability to prioritize, organize, and effectively handle workload to meet scheduled completion dates and enhance productivity, are key to success in this role
- Ability to travel 50 percent or more of the time
- Previous service sales experience is a plus
- Business development experience
Benefits
- Workday Bonus Plan or a role-specific commission/bonus
- Annual refresh stock grants
- Flex Work combining in-person time and remote work
- Opportunity to come together in our offices for important moments that matter
- Accessible and inclusive hiring experience
- Employee Referral process
Company Overview
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