Note: The job is a remote job and is open to candidates in USA. DeVry University is dedicated to closing the opportunity gap and preparing learners for careers shaped by technological change. The Sr. Operations Analyst, Student Finance role focuses on driving operational excellence in the Student Financial lifecycle, utilizing advanced analytics and automation to enhance efficiency and student experience.
Responsibilities
- Performs processing across Student Finance functions to maintain operational fluency and support priority workloads
- Serves as a cross-functional SME across Student Financial Aid, Billing, and Payment systems
- Executes and validates complex financial transactions, ensuring data integrity across systems
- Supports escalations and exception handling requiring deep system knowledge
- Leads optimization of Student Financial systems and workflows
- Designs and implements automation solutions using Power Automate, or other automation and AI platforms, Power Query, and reporting tools
- Partners with IT to define system requirements and enhancements
- Drives improvements in audit, reconciliation, and compliance processes
- Eliminates manual work through automation and process redesign
- Partners with operational leaders to identify opportunities for AI-driven operational improvements
- Analyzes data across systems to identify trends and risks
- Develops KPI dashboards, operational scorecards, and performance monitoring frameworks that support management decision-making
- Supports capacity planning, workload forecasting, and scalability assessments across Student Finance operations
- Establishes data validation and monitoring frameworks
- Maps and redesigns workflows, using visualization tools, to improve efficiency and scalability and maintains SOPs and process documentation utilizing best practices
- Applies design thinking, systems thinking, and data-driven methodologies to identify root causes and develop sustainable solutions
- Conducts process experiments, pilots, and proof-of-concepts to validate proposed operational improvements and emerging technologies
- Supports project planning, requirements gathering, user acceptance testing, implementation activities, and post-launch performance measurement
- Evaluates emerging technologies and industry best practices and recommends solutions that improve organizational effectiveness and student experience
- Drives measurable improvements in performance metrics
- Acts as a liaison between Student Finance, IT, and Operations teams
- Supports project execution and ensures successful implementation
- Contributes to training and change management efforts
- Facilitates workshops and discovery sessions to translate business needs into digital capabilities
Skills
- Bachelor's degree in Business, Finance, Information Systems, or related field
- 4–6+ years of experience in student finance operations or process optimization
- Experience with systems such as Banner, Salesforce, & ProSAM or other Financial Aid Management systems
- Experience with Federal Student Aid, 3rd party billing, and VA web-based applications
- Maintain access to federal systems, which requires no defaulted federal student loans
- Strong technical proficiency in Excel, Power Query, Power Automate, and Power BI or equivalent technologies
- Strong analytical, problem-solving, and communication skills
- Ability to manage multiple priorities and work independently
- Demonstrated ability to quickly learn and adapt to new technologies, systems, and tools in a fast-paced, evolving environment
Benefits
- 401k with up to 6% company match
- Tuition assistance and career development opportunities
- Remote & hybrid opportunities
- Comprehensive health coverage (medical, dental, vision, and mental health)
- Generous paid time off, including parental leave and volunteer time of
- FSA/HSA options, disability & life insurance
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