Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a global provider of IT solutions and services, seeking a Sr. Pricing and Contract Analytics Manager to oversee the sales support team. The role focuses on enhancing team performance, resolving customer issues, and driving strategic initiatives to improve customer experience.
Responsibilities
- Monitor, evaluate and enhance employee performance through feedback and recognition
- Address and resolve escalated service order and customer issues
- Ensure team inboxes are managed to meet service level agreements
- Track and analyze orders, quotes, and renewals
- Serve as the primary contact for specific company website requests
- Generate and analyze reports as needed
- Assist with excess workload and provide support where necessary
- Participate in and contribute to training activities and presentations
- Coach and mentor new employees for career growth
- Manage, mentor and develop the sales support team, fostering a culture of continuous improvement and professional development
Skills
- Completed Bachelor's Degree or relevant work experience required
- 3+ years of experience in a similar role
- Ability to travel 20%
- Ability to travel to SHI, Partner, and Customer Events
- Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects. - Expert
- The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Expert
- Skilled in strategic planning and implementation. - Expert
- Ability to identify, create, develop, and manage high-impact sales opportunities and lead a team to achieve and exceed sales targets - Expert
- Ability to grow existing customer relationships - Expert
- 1+ years of management experience preferred
Benefits
- Medical
- Vision
- Dental
- 401K
- Flexible spending
Company Overview