Note: The job is a remote job and is open to candidates in USA. Saviynt is a leader in identity security, providing an AI-powered platform for managing access to applications and data. The Staff Product Operations Manager will oversee the development of operational systems and AI workflows, ensuring cross-functional alignment and efficient execution of product initiatives.
Responsibilities
- Lead the development and delivery of roadmap presentations that clearly connect data-driven insights to strategic decisions
- Build and maintain AI-native workflows using Claude Code to automate roadmap assembly, surface insights from product data, and accelerate the preparation of executive-ready materials
- Collaborate cross-functionally to ensure feedback and analytics meaningfully shape product direction and outcomes
- Lead cross-functional projects, providing program management for major product initiatives
- Serve as the primary interlock with Marketing and Support to ensure coordinated planning, shared visibility, and aligned execution
- Partner with workstream owners to maintain alignment, ensure on-time delivery, and proactively address blockers or escalations
- Own the end-to-end process for capturing, synthesizing, and routing customer and field feedback
- Leverage Claude Code and AI workflows to continuously monitor feedback channels, auto-categorize inputs, identify emerging themes, and deliver structured summaries that keep the voice of the customer consistently represented in product planning and prioritization
Skills
- 7+ years of experience in Product Operations, Program Management, Business Operations, or a closely related function, ideally in a fast-paced, high-growth enterprise software environment
- Exceptional project management, planning, and organizational skills with meticulous attention to detail and a strong bias toward follow-through
- Demonstrated track record of managing multiple complex, high-priority initiatives simultaneously, setting clear expectations, maintaining momentum, and delivering on time
- Hands-on experience building AI-native workflows; proficiency with Claude Code or equivalent AI coding tools to automate operational processes and extract insight from large data sets
- Strong command of collaboration and productivity tools (e.g., Jira, Asana, Confluence, Google Workspace, Lucidchart, Slack) with the ability to rapidly adopt new platforms as needs evolve
- Highly analytical and process-oriented mindset, skilled at diagnosing inefficiencies, designing scalable systems, and operationalizing repeatable workflows
- Deep empathy for global teams and customers, with a consistent track record of translating real-world business needs into actionable product inputs
- Exceptional written and verbal communication skills, able to distill complex, nuanced topics into clear narratives for diverse audiences spanning Product, Marketing, Sales, and Executive Leadership
- Highly self-directed with strong judgment, comfortable operating autonomously, navigating ambiguity, and handling sensitive information with discretion
- Thrives in dynamic, fast-changing environments, solutions-oriented, resilient under pressure, and energized by the challenge of bringing order to complexity
- Entrepreneurial by nature, passionate about continuous improvement, building from zero to one, and leaving every system better than you found it
Benefits
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy, Incident Response Policy/Procedures, Business Continuity/Disaster Recovery Policy/Procedures, Mobile Device Policy, Account Management Policy, Access Control Policy, Personnel Security Policy, Privacy Policy
- Experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment
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