Note: The job is a remote job and is open to candidates in USA. mPulse is the leader in conversational AI and member engagement for healthcare, partnering with innovative health plans to improve health outcomes. The Strategic Account Manager will own a portfolio of large health plans, managing relationships and driving strategic plans to ensure mutual success.
Responsibilities
- Account Ownership Serve as the primary, dedicated owner of a small Enterprise account portfolio. Be the single point of accountability for each client's experience with mPulse
- Executive Relationship Management Build and hold relationships with director-level and above stakeholders. Earn time with C-suite stakeholders for strategic and renewal conversations
- Mutual Success Planning Co-author and maintain Mutual Success Plans with each client. Drive measurable outcomes against shared goals
- EBR & QBR Excellence Lead the design and delivery of executive-grade EBRs and QBRs. Frame value in client terms (Stars, member growth, total cost of care)
- Account Strategy Develop and execute the multi-year strategy for each account — retention, expansion, contract structure, executive engagement
- Cross-Functional Orchestration Quarterback the mPulse team behind each account: Product, Implementation, Customer Success, Finance
- Risk & Renewal Identify and address risks proactively. Lead the renewal motion in partnership with the Manager / Senior Manager
- Voice of the Customer Synthesize client insights and bring them back to Product and Marketing in actionable form
Skills
- 7+ years of Account Management, Customer Success, or Strategic Sales experience, with at least 3 years owning enterprise accounts in SaaS or healthcare technology
- Demonstrated track record of growing and retaining $1M+ ARR accounts
- Executive presence and credibility with senior client stakeholders
- Strong account planning, EBR design, and consultative engagement skills
- Bachelor's degree required
- Healthcare industry knowledge — health plans (MA, Medicaid, Commercial), CMS programs, Stars / HEDIS — strongly preferred
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Generous paid time off
- The resources to do your best work. Specific benefits will be shared during the interview process.
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