Note: The job is a remote job and is open to candidates in USA. Excellus BCBS is a health insurance company seeking a Strategic/National Account Manager I/II to manage strategic and national accounts. The role involves acting as a strategic advisor to clients, focusing on account retention and prospecting new business opportunities.
Responsibilities
- Responsible for sales activities, including retention, prospecting, and cross-selling
- Establishes, develops, and maintains positive business relationships with clients, brokers, and internal department contacts
- Develops a thorough understanding of clients strategic goals, financial position and opportunities to offer solutions that meet their needs and ensure overall satisfaction
- Provides oversight for all activities that surround client solutions, operational efficiencies and member impacts. Works with relevant internal and external sources to ensure expediated and effective resolution to maximize satisfaction
- Partner with Account Service Consultant(s) to deliver high-quality client satisfaction
- Establishes and maintains relationships with internal executive sponsors and maintains client detail and history
- Develops key account summary identifying client needs, opportunities, risks, and competitive insight
- Attends meetings, sales events, and trainings to keep abreast of the latest corporate, national, and legislative developments impacting the delivery of health care benefits. Keeps abreast of market dynamics, industry trends and competitor landscape
- Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs
- Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures
- Regular and reliable attendance is expected and required
- Performs other functions as assigned by management
- Engages and actively participates in workgroups to represent Sales on cross divisional initiatives and educates the team on progress/results
- Acts as a mentor to account managers/account service representatives interested in growth and development
- Represents management at meetings as needed
Skills
- Valid NYS Accident and Health License within six months of employment required
- Highly motivated and goal oriented with five (5) or more years of experience in sales or related experience
- Working knowledge of all financial arrangements inclusive of fully insured and self-funded
- Proven ability to build productive professional relationships
- Ability to create and deliver presentations tailored to the audience needs
- Exceptional listening and negotiation skills
- Strong verbal and written communication skills and ability to influence key stakeholders at all levels of an organization
- A proven track record of seven (7) or more years in sales
- Exceptional analytical/problem-solving skills
- Demonstrated mentoring/coaching skills
- Ability to travel to client sites for presentations, meetings, and/or trainings as needed
- Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time
- May be required to transport sales collateral/materials to and from meetings/events
- Health insurance sales and/or industry experience beneficial
- Health insurance sales and/or industry experience desired
Benefits
- Participation in group health and/or dental insurance
- Retirement plan
- Wellness program
- Paid time away from work
- Paid holidays
- There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.
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