Note: The job is a remote job and is open to candidates in USA. Allstate is a company dedicated to protecting families and their belongings from uncertainties, with a strong focus on innovation. The Strategy, Innovation & Product Development Lead Consultant will shape the future of mobility by leading performance strategy and operational innovation for Autonomous Vehicle partnerships, while driving measurable service improvements and developing scalable capabilities.
Responsibilities
- Lead performance management and continuous improvement efforts for AV partnership programs
- Define, track, and refine objectives and key results (OKRs) to measure success, drive accountability, and support strategic priorities
- Analyze performance against key metrics, service level agreements, and operational goals, identifying trends and recommending targeted improvements
- Gather and synthesize qualitative and quantitative insights from providers, partners, customers, and subject matter experts using tools such as GPS analysis, photos, interviews, and operational data
- Translate insights into clear, actionable recommendations that improve service delivery, operational efficiency, and partner outcomes
- Lead cross-functional initiatives to develop and implement new capabilities that support autonomous vehicle partnerships and can scale across the broader business
- Partner with product, process, operations, technology, and automation teams to execute innovation initiatives and accelerate delivery
- Support AI, automation, and digital transformation efforts within roadside operations, helping identify opportunities to improve experiences and drive efficiency
- Use experimentation, pilot programs, and test-and-learn methodologies to validate ideas, reduce risk, and inform scaling decisions
- Drive operational innovation and performance strategy initiatives that strengthen Allstate Roadside’s position as a trusted mobility partner
- Support the evolution of Allstate Roadside Services capabilities to meet the emerging needs of autonomous vehicle partners and the broader transportation ecosystem
Skills
- Strong analytical and problem-solving skills with the ability to translate complex data and insights into practical, business-driven solutions
- Experience leading complex, cross-functional initiatives with multiple stakeholders and competing priorities
- Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment
- Strong project management and organizational skills with an ability to drive results and influence outcomes
- Effective communication and presentation skills, with the ability to influence partners, business leaders, and executive stakeholders
- Experience developing business cases, evaluating opportunities, and supporting innovation-focused initiatives
- A mindset of curiosity, continuous improvement, customer focus, and innovation
- Interest in emerging technologies, autonomous vehicles, AI, automation, and the future of mobility
- 5+ years of experience in strategy, business operations, product development, innovation, consulting, process improvement, or a related field preferred
- Experience working with cross-functional teams to drive operational improvements, strategic initiatives, or new capability development preferred
- Experience supporting technology-driven products, mobility solutions, AI/automation initiatives, or transportation-related services is a plus
- Experience defining and measuring performance objectives, KPIs, and OKRs
- Experience using data analytics to identify opportunities, measure impact, and support decision-making
- Familiarity with autonomous vehicle ecosystems, emerging mobility solutions, AI, automation, or digital transformation initiatives is highly desirable
- Demonstrated ability to lead innovation efforts from concept through implementation and scale
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
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