Note: The job is a remote job and is open to candidates in USA. Verra Mobility is a company focused on providing innovative mobility solutions, and they are seeking a Supervisor of Operations to lead a full-service team. This role involves managing day-to-day operations, fostering employee engagement, and ensuring customer satisfaction while overseeing inventory and staffing.
Responsibilities
- Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews
- Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements
- Actively identifies ways to continually create a work environment where employees feel highly valued and engaged
- Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles
- Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner
- Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues
- Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors
- Serves as a change-agent in helping to implement process and/or organizational change efforts across the department
- Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications
- Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors
- Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements
- Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly, including but not limited to: Data Entry, Mailroom, and Evidence Package support
- Perform other duties as assigned
Skills
- Bachelor's degree required, or equivalent work experience
- At least two years of supervisor experience, with a startup or experience building a team is a plus
- Ability to develop and successfully engage with employees
- Strong analytical, problem solving, and decision-making skills
- Ability to maintain professionalism and to work well with others
- Exceptional relationship building skills, both internal and external
- Strong verbal and written communication skills
- Quality driven with a strong attention to detail
- Ability to prioritize, multi-task and meet all assigned deadlines
- Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel)
- Successful completion of the Nlets fingerprinting background assessment
Company Overview