Note: The job is a remote job and is open to candidates in USA. Free2move is a mobility service provider that simplifies travel needs through its web/mobile platform. They are seeking a Support Operations Specialist focused on the US market to drive the adoption of their SaaS platform among US car dealerships and rental agencies, ensuring a smooth onboarding experience and providing expert support.
Responsibilities
- Design and manage the complete integration journey for new US partners
- Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus)
- Ensure perfect technical account configurations to eliminate any operational friction
- Create and host engaging webinars and training sessions to boost platform usage
- Analyze partner KPIs and proactively provide customized action plans and recommendations
- Identify upsell opportunities (additional fleet, insurance options, new mobility services) to drive revenue for both our partners and Free2move
- Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients
- Coordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teams
- Translate field feedback into concrete feature recommendations for our Product Roadmap
- Maximize the automation of recurring support and onboarding workflows
- Leverage and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness
Skills
- 5+ years of experience in Customer Success, SaaS Implementation, or Operations
- Outstanding pedagogical and communication skills (ease with hosting webinars)
- Strong commercial mindset (upsell fiber)
- Experience in workflow automation tools
- Genuine appetite for leveraging AI
- Native or perfectly bilingual in English (US market focus)
- Spanish is a strong plus
Benefits
- A start-up spirit supported by a large Group
- The opportunity to revolutionize the uses of mobility with us!
- A neat integration to start well
- Lots of possibilities for development
- Collaboration with multidisciplinary and international teams
- International projects to perfect your background!
- An attractive salary
- An access to our E-Learning platform : for the development of languages and other skills
- No-meetings days to boost your efficiency!
Company Overview
Free2move is a global mobility provider offering a complete and unique ecosystem to its individual and business customers. It was founded in 2016, and is headquartered in Paris, Île-de-France, FR, with a workforce of 201-500 employees. Its website is https://www.free2move.com/en-US/.