Note: The job is a remote job and is open to candidates in USA. Freestar is a company specializing in monetization solutions for websites. They are seeking a strategic and technical SVP of Customer Success to lead their post-sales organization, focusing on revenue growth and minimizing churn through exceptional service quality.
Responsibilities
- Own the strategy for upsell and cross-sell initiatives across the publisher base, ensuring publishers leverage Freestar's full suite of solutions (video, header bidding, etc.) to maximize their earnings
- Partner with Yield Management and Engineering to architect proactive yield strategies that prioritize self-sufficiency and revenue optimization at scale
- Utilize industry data to benchmark supply quality and performance, ensuring Freestar remains a "Bellwether" in the programmatic space
- Establish rigorous operational standards to identify "at-risk" publishers early and deploy strategic intervention plans to ensure near-zero churn for top-tier accounts
- Drive a new standard for technical proficiency across the team, reducing internal "hops" and escalations by keeping complex troubleshooting at the front line
- Serve as the final point of escalation for delicate or high-stakes publisher situations, utilizing high-level temperament and technical skill to resolve complex issues
- Direct the work of VPs, Directors, and Associate Directors, providing mentorship and guidance to elevate the leadership capabilities of the entire department
- Define and refine swimlanes in collaboration with Publisher Support, Onboarding, Demand, Yield, and Engineering teams to eliminate operational bottlenecks
- Regularly travel to meet with enterprise-level publishers, representing the "voice of the publisher" internally and reinforcing strategic partnerships through high-touch engagement
Skills
- 7–10 years of experience as a Head of Customer Success or in a senior executive leadership role, preferably within an ad tech company
- Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), ad serving mechanics (Google Ad Manager), and Supply Path Optimization (SPO)
- Proven track record of developing and executing yield optimization strategies that drive measurable financial uplift for publishers
- Demonstrated experience managing a multi-tiered leadership team and scaling technical organizations
- Ability to simplify complex technical concepts for non-technical stakeholders while maintaining the ability to diagnose issues across web and mobile app environments
- Exceptional verbal and written communication skills with the professional maturity to put high-stakes publishers and internal teams at ease
Benefits
- Full-time, salaried executive position with a comprehensive benefits package.
- A remote-first environment that values ownership, collaboration, and a "publisher-first" mindset.
Company Overview