[Remote] Systems Analyst - Senior

Note: The job is a remote job and is open to candidates in USA. UPMC is hiring a Systems Analyst-Senior for their Application Engineering team. The role involves providing analytical services, defining requirements, and maintaining computer applications/systems to meet client IT and business needs.

Responsibilities

• Responsible for performing manual testing in relation to Enrollment, Group Product, and Premium billing
• Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate
• Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly
• SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles
• Data Confidentiality/Security: Always maintain confidentiality of sensitive information
• Data Quality: Always maintain data quality
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation
• Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports
• Mentor less experienced team members. Communicate with the business/act as business analyst
• End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers
• Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunities for process improvements
• Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report backs any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms, as necessary
• System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation
• Performs in accordance with system-wide competencies/behaviors
• Performs other duties as assigned

Skills

• 5+ years' experience with modern technology and application support through education or practical experience
• Proficient level of experienced analytical services
• Ability to define requirements, develop, and/or maintain computer applications/systems
• Perform manual testing in relation to Enrollment, Group Product, and Premium billing
• Complete detail-oriented documentation for new and moderately complex processes
• Responsible for the quality and validity of produced documents
• Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams
• Independently triage and resolve Level 2 and Level 3 support issues
• Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues
• Take ownership of a project and distribute tasks to team members
• Update all project management and time tracking tools accordingly
• Proficient understanding of multiple system/application development life cycles (SDLC)
• Maintain confidentiality of sensitive information
• Maintain data quality
• Interact with vendors independently for technical issues and project initiatives
• Write and analyze complex reports
• Make modifications to complex reports
• Mentor less experienced team members
• Communicate with the business/act as business analyst
• Create training content and facilitate user training sessions
• Manage process improvement efforts
• Create and update processes as necessary
• Independently recognize opportunities for process improvements
• Identify new functionality and/or hardware requirements related to application upgrades and implementations
• Create test plans and responsible for review and validation of functionality
• Report back any problems and create/manage cutover plans including downtime
• Evaluate impact and coordinate efforts across multiple platforms as necessary
• May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation
• Perform in accordance with system-wide competencies/behaviors
• Typically has a thorough understanding of information technology fundamental tools and concepts (SDLC)
• Completes ongoing training on-the-job, through courses, self-study, certifications and/or advanced degrees
• Testing Creation(bonus)
• Epic experience or certification(bonus)
• MC400
• Current UPMC employee or contractor experience

Company Overview

Company H1B Sponsorship