[Remote] Technical Lead – NICE CXone Contact Center Solutions

Note: The job is a remote job and is open to candidates in USA. NAM Info Inc is seeking a skilled Technical Lead for NICE CXone Contact Center Solutions. The role involves working with cross-functional teams to support and implement complex agency contact center solutions.

Responsibilities

• Confident in a client-facing role and possess the ability to manage multiple stakeholders

Skills

• Skilled Technical Lead NICE CXONE InContact Contact Center Engineer (Cloud)
• Ability to work with cross-functional teams and agency business teams to support and implement complex agency contact center solutions
• Confident in a client-facing role and possess the ability to manage multiple stakeholders
• 5+ years of experience with NICE InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant)
• 3+ years of experience with NICE CXone Studio
• 5+ years of experience developing, maintaining, and troubleshooting web service API calls

Company Overview

NAM Info Inc. It was founded in 2000, and is headquartered in Edison, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.nam-it.com/.

Company H1B Sponsorship

NAM Info Inc has a track record of offering H1B sponsorships, with 8 in 2026, 19 in 2025, 26 in 2024, 22 in 2023, 46 in 2022, 33 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.