Note: The job is a remote job and is open to candidates in USA. World Insurance Associates is a unique insurance organization offering top products and services from major providers. The Training Specialist is responsible for the training and development of new employees and agency team members, delivering training sessions and collaborating with stakeholders to ensure effective training initiatives.
Responsibilities
- Facilitate training sessions that are effective and aligned to strategic goals and initiatives
- Participation in the development of training materials, e-learning tools and training programs driving effectiveness and efficiency
- Collaborate with key stakeholders to determine training schedules, provide feedback and progress reports and to ensure training efforts are successful
- Participate in the creation and continuous improvement of quick reference guides and standard operating procedures
- Deliver training programs that are aligned to process documentation (e.g., on-site, virtual, on-demand)
- Provide training support and participate as a subject matter expert in user acceptance testing for software upgrades and new technology integrations
- Collaborate with the Data Governance team to ensure data integrity and compliance with best practices throughout the data mapping process
- Participate in M&A planning discussions to perform training needs assessments to prepare for new agency onboarding
- Maintain a complete view of current and future training initiatives
- Coordinate all setup and configuration of newly acquired agency team members in our Applied Epic and/or Dyad ALIS management systems, and work in conjunction with IT to ensure a successful onboarding setup process
- Monitor and assist with on-demand helpdesk tickets
- Planning, delivery and execution of on-demand, on-site and live virtual training sessions
- Provide weekly progress reports and needs assessments to Process Governance team during weekly meetings
- Drive a culture of continuous improvement and seek feedback when possible, to share with Process Governance team and key stakeholders
- Utilize on-demand helpdesk to identify obstacles, areas for improvement and training needs to support adoption efforts
Skills
- Property & Casualty insurance industry knowledge
- Training experience within the insurance industry
- Advanced level knowledge of Microsoft Office applications including Outlook, Excel, PowerPoint, and Word
- Strong attention to detail
- Desire to help and educate others
- Strong change management skills and experience
- Organization skills
- Teamwork
- Ability to multi-task
- Problem-solving skills
- Excellent communicator with strong interpersonal skills
- Experience with Applied Epic or Dyad ALIS
- College degree or equivalent experience
Company Overview