Note: The job is a remote job and is open to candidates in USA. Everise is a global experience company dedicated to elevating customer experiences. The Vice President - Client Services will oversee client relations, operational effectiveness, and revenue generation while launching and scaling a new clinical pharmacy service line.
Responsibilities
- Leads the region and/or teams according to the values, ethics, and parameters outlined
- Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network
- Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors
- Proactively supports the development of client relationships and attends meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients
- In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level
- Identifies and implements process improvement for operational effectiveness, for client teams, based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements
- Supports the successful rollout and scaling of new healthcare service programs, including clinical pharmacy operations, by establishing effective processes, workflows, and team structures
- Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region
- Works closely with the Clients to assess any concerns about the planned program and associated business objectives
- Performs Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
- Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)
Skills
- Leads the region and/or teams according to the values, ethics, and parameters outlined
- Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network
- Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors
- Proactively supports the development of client relationships and attends meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients
- In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level
- Identifies and implements process improvement for operational effectiveness, for client teams, based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements
- Supports the successful rollout and scaling of new healthcare service programs, including clinical pharmacy operations, by establishing effective processes, workflows, and team structures
- Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region
- Works closely with the Clients to assess any concerns about the planned program and associated business objectives
- Prior leadership experience in BPO/call center environments or first-party healthcare operations required, preferably within fast-paced and evolving service models
- Performs Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
- Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)
- Energetic & Enthusiastic
- Excellent interpersonal and communication skills
- Integrity & drive
- Business Centric
- Achievement Oriented
- Ability to work under high pressure
- Ability to lead effectively in fast-paced, high-growth, and rapidly changing environments
- Masters/Bachelor's Degree in Management, Business or Marketing
- Experience: 10-15 years of experience in Client Management/Engagement
- Strong foundation in technology platforms, software applications, and familiarity with AI-enabled tools to support operational and strategic decision-making
- Healthcare industry experience preferred, particularly in pharmacy operations, PBM, payer services, or related clinical support environments
Benefits
- Medical coverage
- Dental
- Vision
- Disability
- 401k
- Paid time off
- Commission earnings
- Other benefit programs
Company Overview