Note: The job is a remote job and is open to candidates in USA. MDVIP is a national leader in personalized healthcare, empowering members through a network of concierge primary care physicians. The Vice President, Sales Operations is responsible for optimizing the company's revenue engine by enhancing sales processes, managing pipeline forecasting, and leading a high-performing sales operations team.
Responsibilities
- Own forecasting process, cadence, and accuracy across all segments
- Establish standardized pipeline definitions, stage progression criteria, and inspection rhythms
- Deliver actionable insights on pipeline health, conversion rates, and deal velocity
- Identify risks and opportunities to achieve revenue targets
- Design and continuously improve end-to-end sales processes (lead-to-close)
- Implement best practices for deal qualification, opportunity management, and account planning
- Reduce friction across handoffs (Marketing ? Sales ? Operations)
- Drive consistency and discipline in CRM usage
- Define and track key performance indicators (KPIs) across the funnel
- Build dashboards and reporting for executives and frontline leaders
- Analyze performance by segment, region, product, and rep
- Provide data-driven recommendations to improve productivity and win rates
- Own the sales tech stack (e.g., CRM, forecasting tools, sales engagement platforms)
- Drive system optimization, integration, and data hygiene
- Evaluate and implement new tools to improve efficiency and insights
- Partner with RevOps/IT on data architecture and reporting infrastructure
- Partner with executive leadership to define and operationalize the annual revenue plan
- Translate company growth targets into sales capacity models, quotas, territories, and coverage plans
- Support pricing, packaging, and sales segmentation strategies
- Lead annual and quarterly sales planning cycles
- Design and partner with Finance team to administer sales compensation plans aligned with company objectives
- Ensure plans drive the right behaviors
- Partner with Finance to model cost of sales and incentive effectiveness
- Review commission calculations and governance
- Act as the connective tissue across Sales, Marketing, Operations, and Finance
- Align on pipeline generation, lead quality, and conversion expectations
- Support board reporting and investor communications
- Enable operational rigor across the full revenue lifecycle
- Build and lead a high-performing Sales Operations team of 6-8
- Develop talent and establish clear roles, responsibilities, and performance expectations
- Foster a culture of accountability, continuous improvement, and data-driven decision-making
Skills
- 12+ years of experience in Finance, Sales Operations, Revenue Operations, or related roles
- 3–5+ years in a leadership capacity
- Strong analytical skills with deep experience in forecasting, pipeline analytics, and KPI development
- Expertise in CRM systems (e.g., Salesforce) and sales tech stack
- Proven ability to influence senior stakeholders and drive cross-functional alignment
- Experience in high-growth and/or private equity-backed environments
Benefits
- Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
- Comprehensive benefits: health, dental, vision insurance, and retirement plans.
- Professional development: access to ongoing training and leadership development programs.
- Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
Company Overview
MDVIP was founded as an alternative to a primary healthcare system characterized by long wait times and overextended physicians. It was founded in 2000, and is headquartered in Boca Raton, Florida, USA, with a workforce of 501-1000 employees. Its website is http://www.mdvip.com/.