Location:
The role: Senior Brand Associate
You will support the Brand Managers of Lilly's Love and Wonderful Way - two of our core brands - in daily operations across Amazon, Shopify, and other e-commerce platforms. As a senior member of the team, you'll take the lead on execution across account health, compliance, and listing management, operating with greater autonomy and judgment than a typical associate, escalating and advising the Brand Manager on higher-stakes decisions. The Brand Manager remains accountable for overall account strategy and performance; you are their most trusted operational partner in getting it right.
Responsibilities:
Support the Brand Managers in day-to-day operations across Amazon, Shopify, and other e-commerce platforms, with the autonomy to independently manage routine and moderately complex issues.
Lead daily account health checks and drive resolution of policy warnings, stranded inventory, and suppressed listings - coordinating internally and with platform support, and looping in the Brand Manager on higher-risk or unresolved issues.
Oversee product compliance tasks including documentation requests, safety/compliance submissions, and certification renewals, maintaining a well-organized and audit-ready system of records.
Manage the full listing lifecycle - flat files/templates, variations, content uploads.
Handle customer service escalations (buyer messages, reviews, cases), identify recurring issues, and propose corrective actions to the Brand Manager for sign-off.
Lead monthly product return analysis and present clear insights and recommended actions to the Brand Manager.
Stay ahead of Amazon policy and rule changes, assess potential impact on the brands, and flag risks with recommended actions.
Coordinate with cross-functional teams to gather and deliver assets for listing optimization, storefront content, Shopify updates, and other brand initiatives, taking initiative to keep projects moving.
Requirements
3-6+ years of e-commerce experience, including at least 3 years of hands-on experience with Amazon Seller Central.
Advanced spreadsheet skills (pivot tables, formulas, data analysis) preferred.
Strong ability to work independently and manage ambiguity within a cross-cultural, cross-timezone team.
Excellent written and verbal communication skills, strong organizational skills, and sharp attention to detail.
Highly solutions-driven, with sound judgment on when to act independently versus escalate, and the ability to support the Brand Manager in key decisions.
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