Job Description:
• Senior Technical Services Engineer overseeing support and upgrade activities for eDiscovery applications
• Requires expertise in managing Relativity, CloudNine LAW/Explore, Nuix, iPro, RevealAI, Brainspace, and others
• Ensures applications run optimally by maintaining frontend and backend support and implementing upgrade strategies
Requirements:
• Understanding of the EDRM Framework from hands-on experience
• Advanced knowledge of Relativity, NUIX, and/or Reveal software platforms
• Advanced knowledge of Citrix NetScaler, application publishing, and/or terminal server
• Windows Server Administration
• Scripting & Automation
• Microsoft SQL Server
• Microsoft IIS
• Microsoft Clustering
• Server, storage, and networking hardware knowledge
• Ticket management, issue tracking, change log management
• Embrace working in a fast-paced environment; handle multiple projects/issues in high-pressure situations
• Ability to travel for client engagements up to 10% of the time
Benefits:
• Remote-first work environment
• High-value, low-cost BCBS health insurance plan
• 401(k) with company match
• Ample time off including a full week in December
• Paid parental leave for primary and secondary caregivers
• Wellness reimbursement program
• And much more
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