We are seeking a Senior IT Support Engineer to deliver effective support to users, partners, and key stakeholders in a timely, professional, and customer-oriented demeanor.
Requirements
- 7+ years' experience in a relevant role
- Relevant certifications are advantageous
- Experience in IT Support Services, PC, Mac troubleshooting and problem resolution
- Windows, MacOS and iOS experience is preferred
- Strong organizational skills, problem-solving skills, and are detail orientated
- Strong experience using and supporting multiple collaboration products
- Strong customer service skills with high concern for customer satisfaction
- Good written and verbal communications skills
- Knowledge of Helpdesk Applications
- Experience providing tiered support with in-depth knowledge of desktop/application troubleshooting
- MS Office 365 Productivity Suite, both past and current, with aptitude to pick up new application support quickly
- Basic understanding of networking concepts, including DNS, DHCP, and TCPIP and how it relates to the desktop environment
- Experience with desktop maintenance tools
- Experience with Active Directory user and group administration
- The ability to apply a clear and consistent troubleshooting methodology to support related issues
- Experience with system provisioning suites
Benefits
- Medical, dental, vision, and basic life insurance
- Company 401k plan with employer match
- Flexible vacation and sick policy
- Twelve paid holidays
- Winter office closure between Christmas and New Year's
- Additional perks and benefits
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