SharePoint Customer Engineer (Bilingual English)

Job Title:

SharePoint Customer Engineer (Bilingual English)

Job Description

Technical Products and Services (TPS):

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

JOB SUMMARY – We are seeking a highly skilled and experienced SharePoint Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with SharePoint Online and SharePoint on-premises environments. The role involves managing and administering SharePoint Online at the tenant level, integrating with Microsoft 365 services, and ensuring data governance and security.

Responsibilities

SharePoint Online Administration:

• Manage site collections at the tenant level.

• Design and implement hub site architecture.

• Utilize SPO Management Shell, PnP PowerShell module, and Microsoft Graph for tenant management.

• Oversee tenant-level external sharing and prevent oversharing.

• Administer and configure Microsoft Search and understand Microsoft Graph Search connectors.

• Integrate SharePoint Online with M365 Purview for data governance and information management.

• Implement data loss prevention, data retention, and sensitivity labels for SPO/ODFB.

• Manage Microsoft 365 backup and archive for SharePoint Online.

• Utilize SharePoint Advanced Management (SAM) Add-on features and controls.

• Labeling and retention policy Management experience 10+ years including implementation and migration

• OneDrive for Business Administration:

• Understand GPO/Intune settings for managing the OneDrive for Business sync client.

• Migrate from on-premises home drives to OneDrive for Business.

• Apply best practices for the OneDrive for Business sync client.

• Development and Integration:

• Understand the concepts of using SharePoint Framework (SPfX) and PowerShell with SharePoint

• Integrate Viva Connections with SharePoint Online and set up SharePoint Homesite integration.

• Configure Viva Connections experience for users.

• Administer and manage Viva Engage at the tenant level using the Viva Engage Admin Center.

SharePoint On-Premises Administration:

• Possess strong knowledge of SharePoint 2016 or 2019, or SharePoint Server Subscription topology.

• Upgrade SharePoint 2016 or 2019 and deploy cumulative updates.

• Troubleshoot SharePoint on-premises issues using ULS logs, network traces, and SQL logs.

• Investigate complex SharePoint issues related to performance, administration, site configuration, and customization.

• Understand SharePoint administration principles using SharePoint Central Admin and SQL Management Studio.

• Have good general networking knowledge, including DNS, TCP/IP, and subnetting.

• Be familiar with web standards and technologies, such as HTTP, JavaScript, CSS, and XML.

• Apply SQL best practices for supporting SharePoint farms.

• Migrate SharePoint on-premises to SharePoint Online.

• Customize SharePoint branding and options.

• Redevelop legacy SharePoint Designer customizations, including 2010 workflows to Power Automate flows.

• Script using SharePoint PowerShell.

• Remediate legacy full-trust code customizations to client-side solutions.

Qualifications

• Proven experience in SharePoint Online and on-premises administration.

• Strong understanding of data governance and security practices.

• Excellent problem-solving and troubleshooting skills.

• Ability to work collaboratively with cross-functional teams.

• Strong communication and documentation skills.

Preferred Skills:

• Experience with SharePoint Online services and integrations as well as SharePoint Server on premises.

• Knowledge of Viva Connections and Viva Engage administration.

• Familiarity with PowerShell scripting and automation.

#WFH

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

Full time

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