Responsibilities
Essential Duties & Responsibilities
- Meticulous with details for administrative type functions:
- Item set-up in Inventory Management System, Order Entry, cancelling/updating orders
- Reporting – using excel or in-house systems
- Uses Excel daily for tracking data, reporting, etc,
- Coordinate projects and client requests from initiation through completion.
- Serve as the primary liaison between warehouse operations, account management, and internal departments.
- Create and maintain detailed work instructions, process documentation, and business guidelines.
- Monitor order fulfillment, inventory movements, shipping activities, and project milestones.
- Track project timelines and proactively identify risks, delays, or potential service issues.
- Escalate operational concerns and facilitate resolution with the appropriate teams.
- Participate in status calls and project reviews as assigned.
- Review estimates, budgets, and project scope changes to ensure accurate execution and billing.
- Generate and review reporting.
- Coordinate inventory returns and material disposition requests with warehouse personnel.
- Provide project status updates, reports, and performance metrics to Account Management.
- Support process improvement initiatives and recommend operational efficiencies.
- Maintain compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards.
- Deliver exceptional customer service and maintain professional communication with all stakeholders.
Knowledge, Skills & Abilities
- Excellent written and verbal English communication skills.
- Strong organizational and time-management skills.
- Ability to work independently in a remote environment.
- Experience coordinating cross-functional teams across multiple time zones.
- Strong attention to detail and analytical abilities.
- Project management and workflow coordination experience.
- Ability to prioritize multiple projects simultaneously.
- Advanced Microsoft Office skills, particularly Excel, Teams, Powerpoint, and Outlook.
- Experience working with warehouse management systems (WMS), order management systems, or inventory platforms preferred.
- Strong customer service orientation and professional demeanor.
- Ability to identify operational risks and escalate issues appropriately.
Qualifications
Education & Experience
- Bachelor's Degree in Business, Marketing, Supply Chain, Logistics, or related field preferred.
- 2–4 years of experience in customer service, project coordination, fulfillment operations, logistics, supply chain, or account management is preferred.
- Experience supporting U.S.-based operations remotely preferred.
- Experience working with warehouse, fulfillment, printing, mailing, or eCommerce environments is a plus.
Additional Requirements
- Reliable high-speed internet connection.
- Dedicated home office environment.
- Ability to work during U.S. Eastern Time business hours or a designated overlap schedule.
- Ability to participate in video meetings and maintain regular communication with U.S.-based teams
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