We are seeking an organized and goal-oriented Sr Team Manager - Collections to join our team. The successful candidate will have experience in team leadership and customer experience metrics, and will be responsible for managing team performance, client advocacy, and employee engagement.
Requirements
- Managing Team Performance: Improve team performance on Customer Experience metrics
- Client advocate: Address team attendance and attrition through relationship building
- Have Team participate on Site and Program employee engagement activities
- At least two years of Team Leader experience supporting Banking and Financial services campaigns
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Must have FY25 PDP score of Exceeds Most or Clearly Exceeds
- Tenure of at least 18 months
- No Active DA
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