Role Overview
As a Student Success Coach, you will help students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support and encourage them to do more than they may have thought possible.
What You Will Do
Support enrollment, student development, and retention services while ensuring a quality learning experience. Manage a group of assigned students and coach each through their degree program. Offer resources to help maximize the success of each student.
Why It Might Be a Fit
This role requires a strong customer support focus and attention to details, excellent communication/listening skills, and the ability to learn technical skills quickly.
Requirements
- Bachelor's degree from an accredited institution of higher learning
- Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling
- Knowledge of academic policies and procedures
- Ability to learn technical skills quickly
- Excellent communication/listening skills, including a pleasant phone manner
- Strong customer support focus and attention to details
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