Siena is a company that creates an operating system of AI agents that learn, remember, and act across every customer touchpoint. We're looking for a Technical Account Manager, AI Agent Deployment to own both the technical and commercial health of their accounts and drive outcomes.
Requirements
- 5+ years in technical account management, customer success engineering, or a hybrid technical/commercial role - SaaS, CX platforms, or e-commerce strongly preferred
- Technically fluent: you understand how integrations work, can read a configuration, and can diagnose common deployment issues without escalating every time
- Commercially aware: you understand ARR, renewal risk, and expansion signals, and can position additional value without it feeling like a pitch
- AI fluency - you use AI tools actively in your workflow and can enable and guide, confidently customers who are new to the space
- Proactive with data: you know what the numbers mean and you act on them before customers ask
Benefits
- Great salary
- Opportunity for equity or stock grants
- Learning budget
- Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools
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