Job Title: Telecoms Field Engineer
Location: Field Based, Southern
Salary: £30-38,000 OTE £40-44,000
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Key Responsibilities
- Plan, design, and implement customized VoIP solutions tailored to client requirements.
- Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers).
- Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues.
- Monitor VoIP network performance, optimising call quality and system reliability as needed.
- Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls.
- Document VoIP configurations, network diagrams, and installation processes.
- Train clients and end-users on VoIP system features and functionality.
Requirements
What we’re looking for
- Proven experience with VoIP system installation, configuration, and support.
- Strong understanding of VoIP protocols, codecs, and SIP.
- Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Certifications such as CCNA or VoIP-specific credentials are advantageous.
- Ability to work independently and within a team environment.
Join us at Better and contribute to delivering exceptional communication solutions to clients across the country!
Benefits
Benefits
- Opportunity to work in a dynamic and supportive team environment.
- Access to a company car, fully maintained and insured for both business and personal use
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
- Monthly staff awards with dinner and drinks at top local restaurants.
- Ongoing training and development opportunities.
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
- Access to discount at popular retailers