Role Overview
As a key member of the Operations Team, the VIP Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
What You Will Do
Completes domestic and international travel arrangements for clients, supports multiple accounts, operates within detailed procedures, and provides 1st level of support for customer service and technical issues.
Why It Might Be a Fit
Minimum 5+ years' experience providing domestic and international travel arrangements, high proficiency using Airline GDS (Sabre, Apollo, Amadeus), and excellent communication skills via email and phone.
Requirements
- Minimum 5+ years' experience providing domestic and international travel arrangements
- High proficiency using Airline GDS (Sabre, Apollo, Amadeus)
- Must demonstrate thorough knowledge of airline ticketing rules and regulations
- Proficient in producing lowest logical airfare within client's policy
- Understands international airfares and international ticketing
- Proficient in Internet searches and online booking processes
- Thorough working knowledge of exchanging, reissue of tickets
- Must be able to thoroughly read, understand and follow client travel policies and guidelines
- Previous experience handling VIP clientele
- Excellent communication skills via email and phone
- Superior customer service skills
- Ability to meet and exceed required performance standards
- Accurate and detail oriented
- Work well under pressure and have the ability to deal with change and adversity
- Working knowledge of Microsoft Office, including Word and Excel
- Works well independently as well within a group
Benefits
- Medical, Dental, and Vision benefits
- Employee rewards and recognitions program
- Total Rewards Package
- Wellness
- Sustainability
- DE&I initiatives
- Mental Health Support
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