About Katch
Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem.
At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here.
Job Summary
The Workforce Optimization Planner is responsible for proactively forecasting workforce demand by aligning capacity to ensure the right resources are available at the right time. This role will collaborate closely with cross-functional teams, such as operations and finance, to continuously refine forecasts and improve resource alignment based on evolving business needs and past performance insights.
LOCATION: This remote position requires that candidates reside in the following eligible states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, Michigan.
Responsibilities: (Core responsibilities are divided equally across three business components)
Lead- Optimization Execution
Create and manage optimized schedules that balance demand, employee preferences, and compliance requirements
Execute intraday management by making real-time adjustments during demand fluctuations
Monitor and analyze core KPIs such as: schedule adherence, utilization/productivity rates, service level attainment (SLAs)
Identify process inefficiencies, bottlenecks, and waste, and drive continuous improvement initiatives
Partner cross-functionally (Operations, HR, IT) to align workforce strategies with business needs
Lead training and adoption of workforce tools, reporting, and planning best practices
Protect- Workforce Sustainability
Minimize unnecessary labor costs through overtime reduction and efficiency improvements
Ensure consistent adherence to labor budgets and financial targets
Protect service quality by maintaining reliable SLA performance and staffing coverage
Monitor workforce balance to reduce burnout and attrition risks
Administer and optimize WFO/WFM systems (e.g., NICE, Verint, Dayforce, ServiceNow) to ensure data accuracy and process integrity
Ensure compliance with labor laws, scheduling policies, and rest requirements
Anticipate- Plan for the Business
Develop accurate demand forecasts using historical data, trends, and seasonal modeling
Build capacity and staffing models to determine optimal headcount and skill mix
Identify staffing gaps or surpluses early and recommend hiring, scheduling, or reallocation strategies
Maintain high forecast accuracy (low variance) between projected and actual workload
Job Qualifications
Technical Expertise: WFM platforms, advanced Excel, data visualization (Power BI/Tableau)
Analytical Skills: Forecasting, statistical modeling, scenario planning
Communication: Ability to translate complex data into actionable insights
Business Acumen: Understanding of operational workflows across environments like contact centers, healthcare, retail, or logistics
Experience: 3+ years of technical workforce planning experience
Education: Bachelor’s Degree in Operations Management, Supply Chain Management, Business Administration (or similar) OR equivalent years of experience
Benefits
Comprehensive medical, dental, and vision coverage
Wellness program with resources for healthy living
Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings
Tuition reimbursement opportunities
Generous PTO so you can recharge
Paid holidays and sick time
Leave options to support life’s biggest moments
Life and Disability insurance through Unum
Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)
Employee Assistance Program (EAP) for free, confidential counseling and support
Backup care when you need it for children, elders, and pets through Care.com
Remote work options available for many roles
Flexible schedules in select positions
For more information about Katch, visit KatchIQ.com.
Equal Employment Opportunity at Katch
Katch is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
Katch participates in E‑Verify as required by applicable law.
In accordance with applicable state and local laws, Katch does not inquire about an applicant’s salary history during the recruitment process.
If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team.
For information on how we collect and use personal data, please review our Privacy Notice at www.KatchIQ.com